Customer Success Manager, Ploy

• 2+ years experience in B2B customer success
• You understand technical concepts and can explain them in simple terms
• You're a self-starter; comfortable not having all the answers but look forward to finding them out
• You are naturally organised and are able to manage multiple priorities at once
• You enjoy rolling your sleeves up and getting your hands dirty
• You’re ambitious & driven and want to play an active role in growing the business

Desirable

• Onboarding new clients and project-managing their implementation to ensure a fast time-to-value
• Acting as the first line of support, responding to customer questions via chat, email, and occasional calls
• Helping customers adopt new features, guiding them on best practices and ensuring they’re getting maximum value from Ploy
• Building scalable CS systems - from account health tracking to self-serve documentation and lightweight project management tooling
• Feeding product insights back into the team, acting as the critical bridge between customers and engineering
• Contributing to repeatable processes, playbooks, and templates that will form the foundation of the CS function as we grow

• 1. 30 min interview with Seb (Hiring Manager)
• 2. 1 hour interview with Seb & Jacob (CEO)
• 3. 45 mins with Harry (CTO)
• 4. Meet the team in person