Director of Technical Program Management, ServiceNow

$199.1-348.4k

+ equity (when applicable) + variable/incentive compensation

Expert level

Remote from Canada, US

Cloud-based digital workflows for enterprises

Be an early applicant

Cloud-based digital workflows for enterprises

1001+ employees

B2BEnterpriseInternal toolsProductivitySaaSCloud Computing

Be an early applicant

$199.1-348.4k

+ equity (when applicable) + variable/incentive compensation

Expert level

Remote from Canada, US

1001+ employees

B2BEnterpriseInternal toolsProductivitySaaSCloud Computing

Company mission

To transform IT to revolutionize the enterprise.

Job

Company

Role

Who you are

12+ years of work experience, preferably in Technical Program Management, Product Management, Management Consulting, or Strategy roles
High energy, disciplined execution skills; willingness to do whatever it takes to deliver results
Work independently and be highly productive with minimal oversight
Ability to see the big picture while being execution-oriented to improve operational excellence
Effective communicator — written and verbal — who uses AI tools to draft, refine, and tailor communications; able to convey complex ideas clearly across executive and working-level audiences at speed, and comfortable directing AI agents and iterating on outputs in ambiguous, high-stakes environments
Strong collaboration, relationship-building, and influence skills — masterful at bringing people together across functions, levels, and geographies without direct authority
Champion AI-native ways of working across the APEX Strategic Programs team — evaluating, adopting, and scaling AI tools that increase team throughput, reduce coordination overhead, and surface insights faster across complex program portfolios
Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving — including AI-powered tools, workflow automation, AI-driven insights, or exploring AI’s potential impact on program management and the industry
Team player and self-starter who uses AI to stay ahead of complexity — comfortable directing AI agents, iterating on outputs, and operating with speed in ambiguous, high-stakes environments
Expertise in the enterprise software/SaaS industry

What the job involves

ServiceNow’s APEX (AI, Product, Engineering, and Experience) org is the largest organization in the company, comprised of all Products and Platform teams, along with our world-class Design teams
We are leveraging the unlimited potential of our platform across every industry, geography, solutions, and personas to consistently deliver product and platform experiences our customers love
APEX is where ServiceNow's most critical innovations are conceived, built, and scaled — and where the programs you lead directly shape the trajectory of the company
We are seeking a Director, Technical Program Management to join our APEX Strategic Programs organization
In this role, you will drive ServiceNow's most critical cross-functional priorities and strategic initiatives — operating at the intersection of strategy and execution and setting the standard for how high-impact programs are designed, governed, and run at scale
This person will operate as an AI-native leader, using AI tools to accelerate program delivery, synthesize intelligence across workstreams, and model the ways of working we expect to scale across APEX
In addition, the candidate is a result-oriented self-starter with extensive competence and experience in the Technical Program Management space
This candidate thinks strategically but loves getting into the details and possesses a strong ability to conceptualize, develop, drive, coordinate, and manage large, complex, cross-functional new product development programs
This person is effective at building relationships, collaborating, and influencing others; she must also be highly experienced working with senior executives across various geographies and functions
Drives large-scale, high-visibility cross-functional new product development programs for the APEX Strategic Initiative function: Identify, prioritize, and accelerate programs of the highest complexity with quantifiable impact on revenue, market position, and competitive advantage
Translate business objectives into execution strategy, both tactical and strategic, and take full ownership of technical project planning and delivery for cross-organizational programs from initial conception through transition to operations
Organize complex, ambiguous problems into prioritized milestones, deliverables, dependencies, and success criteria — designing programs to deliver specific strategic outcomes and drive relentless accountability against them
Develop trusted relationships with key stakeholders, technology, and functional leaders to drive focus on the strategic program objectives and optimize program delivery. This includes establishing regular cadences and holding resources accountable for their responsibilities within the program
Develop and implement scalable processes, templates, and training to ensure program delivery and process adoption; oversee change management efforts, guiding teams through organizational transitions and improvements
Operate as an AI-native program manager — using AI to synthesize intelligence across workstreams, surface risk signals, ensure data informs decision-making, draft and tailor communications at speed, direct AI agents, and provide leadership with actionable, forward-looking intelligence
Drive a continuous focus on developing software-based or AI-driven solutions to replace repeatable operational tasks and foster an environment of autonomy, transparency, mastery, innovation, and continuous improvement
Establish governance frameworks and lead executive-level meetings and cross-functional events; serve as the go-to source of leadership, transparency, and visibility — clearly communicating objectives, status, risks, and results while ensuring surgical execution and handoffs across workstreams

Our take

ServiceNow provides cloud-based solutions that define, structure, manage, and automate services for enterprise operations, transforming old, manual ways of working into modern digital workflows. The company was founded in 2004 with a vision to build a cloud-based platform that would enable regular people to route work effectively through the enterprise.

Much as Salesforce enables a company to manage its external clients by keeping a record of all contacts and interactions, ServiceNow promises an internal system to meet the needs of employees. It has succeeded in claiming half the market, setting itself apart from legacy IT service-management software players like BMC Software, Hewlett Packard Enterprise, Cherwell Software and CA Technologies.

The company's success comes from two product traits: simplicity and customisability. ServiceNow's IT tools don't require the IT department to set them up. Once running, they offer a single collection centre for requests, data points and checklists, all of which can in turn be analysed by algorithms to predict needs, flag concerns and measure efficiency.

The company has more than 7,700 customers, including 85% of the Fortune 500 list of the United States' largest corporations. ServiceNow now looks to increase its revenue threefold in the upcoming years and has entered into a 5-year partnership plan with Visa, beginning with the launch of a Visa-integrated dispute resolution solution for issuers. The company is prioritising organic growth over mergers and acquisitions, with a target revenue of $15B, something which its Visa partnership will no doubt aid in achieving.