Senior Customer Success Enablement Manager, Restaurant365
$116-174k
+ Equity Option Grant
Travel up to 10%
Restaurant management software
Be an early applicant
Restaurant management software
1001+ employees
Be an early applicant
$116-174k
+ Equity Option Grant
Travel up to 10%
1001+ employees
Company mission
To help restaurants increase sales control food costs, and optimize labor.
Role
Who you are
- 7+ years in Customer Success Enablement or Revenue Enablement roles
- Strong understanding of retention, expansion, adoption, and renewals in SaaS or recurring revenue
- Experience using data and metrics to guide enablement impact and improvement
- Familiarity with Gainsight, Gong, Glean, Salesforce, and Showpad
- Proven ability to deliver measurable training, coaching frameworks, and scalable programs
- Strong cross-functional collaboration and execution skills
- Ability to manage multiple priorities in a fast-paced environment
- Travel up to 10%
What the job involves
- We are seeking a strategic, execution-focused, and collaborative Senior Manager, Customer Success Enablement to design and deliver programs that improve retention, expansion, and execution quality across Customer Success and Support
- Reporting into the Director of Revenue Enablement, this is a senior IC role that partners closely with CS/S leadership, CS Operations, Product/Partner Enablement, and Revenue Enablement to translate company and CCO priorities into scalable enablement programs, onboarding, coaching frameworks, and reinforcement models that drive measurable customer and revenue outcomes
- The position ensures Customer Success teams have clear ways of working, strong tool adoption, consistent renewal execution, and faster ramp to productivity, while aligning enablement initiatives to business metrics and operating rhythms
- CS/S Program Design & Execution:
- Design and deliver enablement programs that standardize programs including success planning, risk management, QBR execution, and renewals, ensuring consistent execution tied to retention and growth outcomes
- Performance Enablement & Coaching:
- Partner with the Director of Revenue Enablement to turn CS/S priorities into focused enablement programs that reduce risk, drive adoption and expansion, and strengthen KPI execution. Equip managers with simple coaching, inspection, and reinforcement tools that sustain behavior change
- Measurement & Continuous Improvement:
- Define success metrics with Director of Revenue Enablement, CS Leadership, and CS Ops and monitor adoption, execution quality, retention signals, and expansion outcomes to continuously refine enablement programs and demonstrate business impact
- Tool & Workflow Adoption:
- Drive consistent tool usage and workflow execution in Gainsight, Gong, Glean, and related CS technologies through micro-training, job aids, and embedded reinforcement aligned to CS Ops definitions of success
- Cross-Functional Alignment:
- Partner with CS leadership, CS Ops, RevOps, Product Enablement, and Partner Success to ensure enablement programs align to GTM strategy, shared frameworks, and customer lifecycle execution
- Onboarding & Everboarding:
- Own role-based onboarding for Customer Success and Support roles, including learning paths, milestones, certifications, and scalable eLearning, to accelerate time-to-impact and raise baseline performance
- Enablement Content & Learning Experiences:
- Develop scalable enablement assets including: playbooks, facilitator guides, eLearning modules, micro-learning, and workflow documentation, ensuring clarity, usability, and alignment to CS/S priorities
- Success in this role is measured by:
- Improved retention and expansion execution quality across CS/S teams
- Faster time-to-productivity for new Customer Success hires
- Increased adoption and consistency of core CS workflows (success plans, QBRs, risk reviews, renewals)
- Demonstrated behavior change tied to CS Ops and company performance metrics
- Scalable enablement programs that produce sustained impact beyond one-time training
Our take
Restaurant management can be rather outdated, often relying on spreadsheets and physical receipts. Restaurant365 develops all-in-one management software solutions for the restaurant industry, encompassing accounting, analytics, staff, and inventory management within its toolkit.
Restaurant365’s customer base isn’t just restaurants though, it’s software attracts accounting firms that work with restaurants as well as small eateries and large franchises. It’s expansive customer base is reflected in the amount of funding that it has received since its founding in 2011, now making it a verified Unicorn.
Restaurant365’s most recent round of funding came in 2024, and its $175 million will be invested into further enhancing its product. The company's success is unprecedented, as most would bet that restaurant industries post-pandemic would struggle to get back on their feet. Restaurant365 defied expectations though, and actually turned out to be the company that COVID-hit restaurants relied on to keep their heads above water. This goes some way to explain the success of Restaurant365, which is a proven aid for the ailing dining industry.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
118% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
May 2024
$175m
GROWTH EQUITY VC
May 2023
$135m
LATE VC
Total funding: $437.5m
Company benefits
- Fully Covered Health Insurance: R365 provides comprehensive medical, dental, and vision coverage—100% paid for full-time employees.
- Flexible Time Off: Recharge when you need, so you can stay energized and focused.
- 401k with employer math.
- Stock options to purchase equity.
- Health Savings and Flexible Spending Accounts.
- Employee discount programs to lifestyle vendors and servcies.
- Annual learning and development reimbursement.
- Access to LinkedIn Learning.
- Employee recognition and TIP program.
- Fertility guidance and support.
- Online legal solutions.
- Paid parental leave.
- Disability insurance.
- Pet and life insurance.
- Wellness programs.
- Health concierge and support.
- Meditation and mindfulness courses.
- Gym discounts and virtual fitness classes.
Company HQ
East Irvine, Irvine, CA
Leadership
Tony Smith
(Co-Founder & CEO)Previously on the Board of Directors at Dynamic Methods. Before that, they were a Director of Services there.
Morgan Harris
(Co-Founder & Chief Customer Advocate)Previously Partner and Co-Founder at Dynamic Methods, Account Executive/Senior Consultant at Foreshock and Auditor at PriceWaterhouseCoopers.
John Moody
(Co-Founder, Chief Strategist & Board Member)Previously CRM Managing Partner and Board Member at Dynamic Methods.
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