CRM Loyalty Specialist, Pandora Jewellery UK Ltd
CRM Team
3 days a week in office
Jewellery Brand
Posted today
Jewellery Brand
1001+ employees
Posted today
3 days a week in office
1001+ employees
Company mission
Our global team of over 33,000 passionate individuals helped Pandora achieve record earnings in 2023, driven by a new long-term growth strategy. This rapid progress has fostered an ambitious and empowering culture.
Role
Who you are
- 2+ years experience in a Loyalty marketing or CRM role
- Confident in speaking to stakeholders across all levels of the business, from delivering campaign reviews to the commercial teams, to carrying out visits to our store teams
- Have effective communication skills, both written and verbal, with an excellent grasp of the English language
- Analytical and ability to provide insights and identify opportunities to improve performance
- Highly organised, an ability to work to deadlines, and to plan and prioritise tasks effectively
- Proactive and able to take your own initiative
- Enthusiasm, positivity & take a creative approach to problem-solving with a genuine passion for CRM & Loyalty
- Solid understanding of digital marketing channels. particularly CRM
- Results-focused, commercially aware, with mindset of continual optimization
- Basic understanding of relevant legal requirements such as GDPR and E-Privacy laws
What the job involves
- Assist the CRM & Loyalty Manager with all areas of the Loyalty strategy for the British Isles (UK and Ireland)
- Build and maintain successful relationships across all relevant departments, including Retail, E-commerce, Marketing and Global Loyalty teams
- Be a champion for the loyalty programme & ensure relevant departments include data capture in their activity and take a test & learn approach to maximizing performance
- Proactively seek-out new opportunities for driving customer value & data capture
- Plan and execute loyalty campaigns to drive value in the Trading Line Up
- Work with the eCommerce trading & testing teams to analyse the web data capture journey, and to ensure we maximize all data capture opportunities on pandora.net
- Understand the data capture challenges in retail, and improve current ways of working through feedback from our store teams
- Build strong relationships with the wider marketing team and ensure My Pandora & Pandora Club have an appropriate level of presence in our paid and owned marketing channels
- Interrogate our existing database and deploy techniques to convert contacts to My Pandora and Pandora Club members
- Report on KPIs on both a weekly and monthly basis, understanding how the loyalty programme adds commercial value to the business
Application process
- Screening with Talent Acquisition Team
- 1st stage: 30 minute teams interview with hiring manager
- 2nd stage: 1 hour face-to-face at Pandora's head office with a task presentation
Salary benchmarks
Our take
Pandora is a household name in the UK; most people have either owned a piece, gifted one, or at least admired the charm bracelets in their shop windows. Known for its recognisable designs and personal touches, it's become a go-to for meaningful jewellery.
Headquartered in Copenhagen, Pandora designs, makes, and sells hand-finished jewellery in over 100 countries through more than 6,500 points of sale, including over 2,500 concept stores. And its pieces are crafted mainly from recycled silver and gold at two LEED-certified facilities in Thailand, combining style with a more responsible approach to materials.
But there's more to Pandora than just jewellery, with the company committed to cutting its greenhouse gas emissions by 50% across its operations and supply chain by 2030. Alongside this, it was recently named one of Europe's Best Workplaces by the Financial Times (ranking first among Danish companies). With this focus on sustainability, people, and progress, Pandora is clearly thinking about the bigger picture as it heads towards the future.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Company benefits
- Career Development & Growth: Be at the forefront of an inspiring journey with tailored development plans, mentorship, and regular reviews to ensure you’re on track to achieving your goals.
- Competitive Salary & Regular Reviews: We make sure your efforts are rewarded fairly, with regular opportunities to review your progress and success.
- Generous Bonus Scheme: Your hard work doesn’t go unnoticed, with opportunities to earn performance-related bonuses.
- Hybrid Working Flexibility: Strike the perfect balance between collaboration and focus, with three office days and two work-from-home days between Monday and Thursday.
- Early Finish Fridays: Start your weekends early by finishing work at 3 PM every Friday.
- Private Healthcare: Your wellbeing is our priority, with access to private healthcare that keeps you covered.
- Employee Discounts & Perks: Enjoy 55% off Pandora products and exclusive access to discounted brands, cinema tickets, gym memberships, holidays, and more.
- Annual Leave & Flexibility: 25 days annual leave plus bank holidays, with the option to buy or sell leave, and your birthday off to celebrate YOU!
- Wellness Hub & Support: Access to wellness resources and a dedicated Employee Assistance Programme offering free, confidential support 24/7.
- Recognition & Celebrations: Your achievements are our success. With a recognition programme and regular celebrations, we ensure every success is shared and appreciated.
Company values
- WE DREAM, are visionary and go beyond the obvious
- WE DARE to pursue bold ambitions with courage and speed
- WE CARE deeply about each other, our customers and the planet we all share. Every day we strive to be a fulfilling workplace, where each of us can thrive and contribute, where talents can grow.
- WE DELIVER on our promises to colleagues, customers, partners and stakeholders.
Company HQ
Enghave Brygge, København
Leadership
Alexander Lacik
(CEO & President)Alexander has served as the CEO since 2019. Previously, he was the CEO/CCO at Britax Childcare and the Interim CEO at Kasthall.
Anders Boyer
(CFO)Anders has served as the CFO since 2018. Prior to this, he was the CFO at Hempel and GN Store Nord as well as a Regional Director at ISS.
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