Account Management Principal, League
CA$160-190k
Consumer experience platform for healthcare
Open for applications
Consumer experience platform for healthcare
501-1000 employees
Open for applications
CA$160-190k
501-1000 employees
Company mission
To power next-generation healthcare experiences with a platform built to enable CX transformation.
Role
Who you are
- To be successful in this role, it will be vital to have strong client management and communication skills, strategic thinking skills to manage complex customer scenarios, and commercial acumen to identify and drive forward on growth opportunities and renewals within our customer relationships
- 8-10 years work experience, ideally in a digital health company, tech company serving healthcare organizations, healthcare management consulting or equivalent industry experience
- Experience developing and implementing the strategy, operations and user-facing solutions for digital health applications, ideally with major payors, health providers, or pharmacy retailers
- Experience negotiating service & software upsells, or handling client renewals
- Experience working with external clients from major Fortune 500 companies
- Experience working on large and complex programs, coordinating and managing cross-functional workstreams to deliver new digital solutions, and in particular working closely with Product Management and Engineering teams
- Experience navigating and resolving complex customer challenges
- Startup and/or growth stage technology experience preferred (but not required)
- Digital transformation, consumer omni-channel experience, patient engagement experience, product strategy experience a bonus
What the job involves
- As a Principal, Account Management you are accountable for the overall customer health, growth, and value delivered to League’s customers, with a focus on our Canadian customers
- Your core responsibilities include managing key customer relationships where you will partner closely with their digital leaders to understand core business needs and advise on how League’s platform will help them achieve success through modern and differentiated digital & AI experiences
- You will work cross-functionally at League to deliver on those needs through upsells and customer management that drives commercial success and positive business outcomes. You will report to an AVP of Account Management and lead key customer relationships for League
- Act as the primary business lead and strategic relationship owner from League for designated platform customers
- Drive strong customer health and account growth through upsells and cross-sells
- Lead account strategy and planning for platform customers
- Drive the definition of high-level business requirements for the product solution in collaboration with a cross-functional team at League
- Measure and ensure customers achieve desired business outcomes and realize value through the solutions that League is delivering to them
- Act as the voice of customer to internal teams
- Partner day-to-day with program management to drive customer health, including through assessing progress, driving key deliverables, supporting on-track and successful launches of new solutions and enhancements, and support the escalation and navigation of customer issues
- Support future roadmap ideation from the business and solution standpoint, in collaboration with the League product & engineering team
- Lead other key strategic initiatives for League to drive overall growth
- Security-related responsibilities:
- Compliance with Information Security Policies
- Compliance with League’s secure coding practice
- Responsibility and accountability for executing League's policies and procedures
- Notification of HR, Legal, Compliance & Security of any incidents, breaches or policy violation
Our take
Health benefits are a top requirement for anyone seeking a new job in the US today, but classic one-size-fits-all plans are no longer regarded fit for service. League's platform - for payers, providers, consumer health businesses, and employees - connects all benefits in one HIPAA-compliant place, to enable all bodies involved with health benefits to provide better customer healthcare experiences.
League is already one of the bigger players in the employee wellness space, having capitalised on the recently accepted correlation between employee health and productivity to secure huge clients like Uber, Shopify and Unilever. The company has seen significant investment, which will support the scaling of its platform-as-a-service offering. With more than 63 million contracted users, it is securing its position as the leading digital infrastructure for an integrated health ecosystem.
Freddie
Company Specialist at Welcome to the Jungle
Insights
-4% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Feb 2022
$95m
SERIES C
Jul 2018
$47.1m
SERIES B
Total funding: $171.1m
Company benefits
- Flexible medical and dental plans
- 401(k) and RRSP matching programs
- Health, lifestyle, learning and family spending accounts
- Employee stock option program (ESOP)
- Generous leaves (including parental and sabbatical)
- Flexible time off
Company HQ
Entertainment District, Toronto, ON
Leadership
Michael Serbinis
(Founder & CEO)Founder of DocSpace and Kobo. Experience as CEO for Three Angels Capital and Board Director for Vector Insitute, among other prominent business leadership roles.
Salary benchmarks
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