Operations Manager, Woflow
German
Merchant data platform & task automation system
Open for applications
Merchant data platform & task automation system
201-500 employees
Open for applications
201-500 employees
Company mission
To structure the world's unstructured data
Role
Who you are
- A strong Operations Manager must have superb time management skills and can multi-task with ease, all while communicating effectively with their peers and team leaders
- They are obsessively focused on the details, and have an eye for spotting (and fixing) their mistakes before anyone else does
- They are also a natural at solving problems and will stop at nothing to get the job done right
- At least 2-4 years experience in an operations lead or management position or anything similar. A strong plus if you have worked in a 24/7 environment or have previous menu transcription experience
- Must have experience leading a team of at least 15+ team members / direct reports
- Must have an interest in working in a fast-paced, high pressure environment
- Native or bilingual proficiency in the English and German languages, both written and spoken
- You are highly proactive, curious and driven. You seek answers to things you do not know
What the job involves
- We are looking for an Operations Manager to join our fully-remote workforce and become a key part of Woflow’s global data delivery efforts
- Our Menu Transcription team is the pulse of Woflow, ensuring all data tasks are completed quickly and effectively using Woflow’s suite of proprietary software tools for multiple lines of business (LOBs)
- The Operations Manager will oversee the overall end-to-end process for a specific client account and our German region
- Work closely with team leaders and quality team to ensure daily/weekly/monthly output targets are met, on time and accurately
- Use Woflow’s proprietary suite of tools to perform a variety of data structuring and standardization tasks
- Attend daily/weekly/monthly Quality and Development meetings (as invited) and work with L&D and Quality to develop all learning/training materials for relevant client(s)
- Communicate reliably and effectively with all team members (auditors, pod leaders, managers, etc.) via proper channels
- Identify key problems or issues with the data structuring and standardization process as they arise and drive efficiency and quality
- Be responsible for the menu team’s adherence to client SLAs, both turnaround time and quality
- Oversee and facilitate the successful scaling of the team to meet new output targets
Our take
Woflow helps delivery platforms, restaurants, and marketplaces structure their complex data, with APIs that bring capabilities such as, for example, correctly recognizing a request like "no mustard".
With the digital transition well under way, Woflow's data platform and ML-powered task automation system enables merchants to keep pace with consumer expectations. Through the platform, users can manage complex data at scale and automate many of their workflows for increased efficiency, to better serve customers while maintaining growth.
The platform has received considerable funding towards growth and product development. It recently acquired the European document digitization and data structuring platform XtremeAI, which will help extend business reach across Europe, add valuable knowledge to the team, and facilitate enhanced AI capabilities for its products.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 3 rounds)
Jan 2022
$7.3m
SERIES A
Mar 2021
$3.5m
SEED
Total funding: $11m
Company benefits
- Comprehensive medical, dental, & vision insurance plans for you and your dependents
- 401(K) plan with company matching
- Equipment for you to do your best work: laptop and a stipend for you to set up the perfect desk
- Flexible work hours
- Flexible, unlimited time off
Company values
- Customer Empathy: We make an effort to understand our customers' motivations and prioritize putting their needs first
- Collaboration: We work together. We help out and we never pass the buck
- Bias for Action: We are resourceful and we use our initiative. We figure it out - or figure out who can
- Passion for Learning: We have passion in our work. We are mastering our craft. We never stop learning or looking for the opportunity to learn.
- Trust & Transparency: We are open and candid with our teammates. We trust them and know they trust us
- Courage to be Bold: We have the leadership and self-confidence to build a new way. We believe in constant forward progress.
Company HQ
Belden Place, San Francisco, CA
Articles
Leadership
Will Bewley
(COO)Previously a constant at EY for 5 years, Corporate Finance Associate at Hermes Fund Managers and a Senior Product Quality Specialist at Zenefits.
Jordan Nemrow
(CEO)Extensive experience as a Software Engineer, including at TriNet and Teleborder.
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