Strategic Partner Manager, ID.me

• 4+ years in partner management, customer success, sales engineering, or other strategic customer-facing role, ideally in HCM or HR/background screening tech
• Current residence in (or actively planning relocation to) NYC
• 2+ years of experience working with/for HR, HRIS, HCM, or Background Screening provider
• Exceptional communication and relationship management skills — calm, credible, and responsive
• Strong organizational skills and ability to juggle multiple priorities across multiple partners
• Comfort working in fast-paced, ambiguous environments with cross-functional teams

Desirable

• ID.me is seeking a Strategic Partner Manager to support and scale our growing ecosystem of workforce-related partners — particularly those focused on background screening and pre-employment processes
• As the day-to-day relationship lead, you will own partner enablement, collaboration, and success, working closely with the Director of Workforce Solutions and cross-functional teams to deliver measurable value to our strategic partners and their customers
• This is a hybrid role that combines partner success, sales enablement, technical support coordination, and light GTM execution
• Own day-to-day partner relationships, acting as the primary point of contact and trusted resource
• Coordinate onboarding, training, and enablement for strategic integration partners focused on employment and background screening
• Join joint sales calls and help prepare demos, talking points, and collateral
• Support GTM and marketing activities, including co-branded content, case studies, and campaigns
• Help troubleshoot issues by working cross-functionally with Support, Product, and Engineering
• Track and report on partner performance metrics and ensure partner goals are met
• Act as a partner advocate internally, helping shape improvements to our partner experience
• Maintain deep knowledge of ID.me’s platform and workforce partner use cases to educate and empower stakeholders