Technical Account Manager, Postman
$220-300k
+ Equity package
Docker
Kubernetes
JavaScript
Python
GraphQL
Terraform
Jenkins
Azure
Git
REST API
Senior and Expert level
Remote from US
Collaboration platform for API development
Be an early applicant
Collaboration platform for API development
1001+ employees
B2BEnterpriseSaaSAPICloud Computing
Be an early applicant
$220-300k
+ Equity package
Docker
Kubernetes
JavaScript
Python
GraphQL
Terraform
Jenkins
Azure
Git
REST API
Senior and Expert level
Remote from US
1001+ employees
B2BEnterpriseSaaSAPICloud Computing
Company mission
To simplify each step of building an API and streamline collaboration to help create better APIs—faster.
Role
Who you are
- This role is ideal for a technically astute and customer-obsessed individual who thrives at the intersection of technology and business
- You bring a hunter mentality, a strong sense of ownership, and a passion for discovering new use cases and building lasting partnerships with engineering and leadership stakeholders alike
- 8+ years of experience in a technical, customer-facing role (e.g., Technical Account Manager, Solutions Architect, Enterprise Consultant) with a strong emphasis on working with Fortune 500 or large-scale global enterprises across complex, multi-cloud and hybrid environments
- Proven track record of driving enterprise adoption of API platforms and delivering measurable impact through solutioning, technical leadership, and strategic account growth
- Technical knowledge of the end-to-end API lifecycle, including:
- RESTful API design, GraphQL, and OpenAPI/Swagger specifications
- API governance frameworks, schema standardization, and lifecycle management
- API security protocols: OAuth 2.0, JWT, API keys, SSO/SAML integrations
- Mocking, testing, monitoring, and documentation best practices at scale
- Environment and variable management for multi-stage deployments
- Hands-on experience with source control (Git), CI/CD systems (Jenkins, GitHub Actions, GitLab CI/CD, Azure DevOps), and modern DevOps/infra tools (Docker, Kubernetes, Terraform, etc.)
- Ability to develop custom scripts or integrations using JavaScript or Python to enhance workflow automation, API validation, or bridge systems (e.g., analytics, internal tooling)
- Strong business acumen and executive presence—capable of translating technical challenges into business opportunities and aligning Postman’s value to customer KPIs such as time-to-market, API reuse, governance compliance, and platform ROI
- Proven success in leading customer-facing workshops, technical enablement sessions, and strategic roadmap reviews—with the ability to communicate effectively across engineering, platform, security, and executive audiences
- Comfortable navigating and influencing cross-functional internal teams (Sales, Product, Engineering, CS, Solutions Engineering) to deliver on long-term customer strategy
- Highly curious, analytical, and driven by impact—with a mindset that seeks continuous learning, scalable patterns, and long-term customer advocacy
What the job involves
- As a Technical Account Manager (TAM) – Strategic Accounts, you will play a pivotal role in managing and growing Postman’s most critical enterprise relationships
- This is a senior-level, high-impact role that blends deep technical expertise with business strategy, customer relationship management, and growth leadership
- You will act as a trusted technical advisor and strategic partner to marquee customers, helping them unlock the full value of Postman’s API platform
- By deeply understanding their architecture, goals, and organizational dynamics, you will drive technical delivery, scale adoption, and uncover new opportunities for innovation and expansion across the enterprise
- Serve as the technical lead and trusted advisor for a portfolio of Postman’s most strategic enterprise accounts, guiding customers through every stage of the API lifecycle
- Develop a deep understanding of each customer’s strategic initiatives, organizational goals, and API maturity, and align Postman’s platform to support outcomes like digital acceleration, internal developer productivity, and API monetization
- Define and drive joint success plans that reflect both technical enablement and business value realization
- Engage with technical and non-technical stakeholders to translate business drivers and pain points into actionable technical strategies using Postman’s products and capabilities
- Articulate complex problem spaces—such as API governance, developer onboarding, service discoverability, or versioning challenges—into clear implementation paths
- Provide proactive, high-touch advisory to promote best practices in API design, testing, monitoring, collaboration, and consumption
- Identify and synthesize recurring usage patterns, friction points, and unmet needs across your customer portfolio to influence Postman’s strategic approach to large enterprises
- Contribute to internal playbooks and reusable architectures, enabling the broader team to scale enterprise best practices
- Act as a critical feedback loop to the Product and Engineering teams, providing structured, prioritized insights that inform roadmap discussions and influence feature prioritization
- Partner with Product Managers during roadmap reviews, early access programs, and pilot deployments to ensure enterprise requirements are incorporated early and often
- Adopt a hunter mindset within each strategic account, working to uncover new use cases, teams, and departments where Postman can deliver high value
- Use product usage data, strategic account planning sessions, and stakeholder interviews to map expansion pathways
- Collaborate closely with Account Executives and Customer Success Managers to drive revenue growth through renewals, expansions, and cross-functional adoption
- Operate as a hub of strategic account intelligence, collaborating seamlessly with teams across Postman including:
- Sales & Customer Success to define account strategy and measure business impact
- Solutions Engineering for deep technical validations and implementation guidance
- Product & Engineering to advocate for critical customer needs and influence roadmap direction
- Marketing and Partnerships to amplify customer stories, surface use cases, and explore integrations
- Lead or contribute to cross-functional account reviews, customer business reviews (QBRs), and internal deal desk discussions to align on strategy and execution
- Build long-term, trust-based relationships with senior technical and business stakeholders
- Navigate complex customer organizations to influence decision-making and drive alignment across silos
- Represent Postman with thought leadership and strategic presence in customer briefings, workshops, and co-innovation sessions
Our take
Postman is a SaaS collaboration platform designed to streamline API development teams. APIs serve as the backbone for communication and data sharing across numerous applications, playing a pivotal role in today's device-centric landscape. The platform offers tools for testing, version control, and documentation, ensuring the efficient production of APIs.
Initially founded in Bangalore, Postman has since relocated its headquarters to San Francisco. With a prestigious clientele including X, Shopify, and Intuit, the platform boasts over 15M developers worldwide. Postman actively engages with the API developer community through various initiatives, such as hosting hackathons with enticing cash prizes.
The growing reliance on APIs to fuel digital transformation, compounded by the widespread shift to remote work and digitalization, underscores their critical importance. Moreover, the sensitive nature of APIs, given the data they transmit and the potential security risks, accentuates the need for robust development practices. Hence, Postman has thrived as companies seek to develop secure APIs efficiently to meet evolving demands.
Steph
Company Specialist at Welcome to the Jungle
Insights
51% employee growth in 12 months
Company
Company benefits
- Health care: Based on where you're located and the plans available there, you can have up to 100% of your and your family's premium costs covered by Postman, or receive a generous monthly allowance to supplement existing medical coverage
- Unlimited PTO: All full-time Postman employees have unlimited paid time off (PTO). We strongly encourage everyone to exercise this benefit to ensure that personal and work lives remain well-balanced, healthy, and fully charged. Your body, mind, spirit, and loved ones will appreciate it!
- Supporting healthy meals: We want to ensure you eat healthy each day. It's why we provide a taxable monthly stipend so that you can be nourished throughout the week
- Play well, be well: We're serious about your wellness. Whether it's a boxing club membership, hula classes, or a longboard, we're here to cheer you on to get out and get moving. We'll reimburse you for activities and items that bring you joy through our wellness and fitness program
- A room with a view: We want you set up for success! To help make your home office comfortable, we'll provide a one-time reimbursement for your office set-up and headphones. Internet and phone costs are also reimbursable on a monthly basis
- Career development: We support your career development by providing access to unlimited courses on Udemy and a book allowance. Enhance and uplevel your skills, and even learn something completely new!
Company HQ
Financial District, San Francisco, CA
Leadership
Abhinav Asthana
(CEO)They began their career as CTO of BITS360, which they co-founded in 2007, before co-founding Grayscale Design and TeliportMe. They used this entrepreneurial experience to co-found Postman in October 2014, aiming to simplify API development.
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