Content Designer, AffiniPay

• 3–5+ years in content design, UX writing, or content strategy, ideally with experience in SaaS or complex digital products
• A portfolio showcasing user-centered content work, including conversational or AI-driven experiences
• Solid understanding of UX principles, accessibility best practices, and content design methodologies
• Experience working closely with product designers, engineers, and researchers to shape the user experience
• Strong writing skills—clear, concise, and adaptable to different tones and contexts
• Familiarity with conversational UI design, large language models, and AI-assisted content creation
• Comfortable balancing quick, tactical deliverables with contributions to long-term content systems

Desirable

• Write and structure product content—including microcopy, in-product messages, onboarding flows, error messages, and system notifications—that helps users complete tasks confidently
• Design conversational flows for chat-based, voice-enabled, and agent-driven experiences, ensuring responses feel natural, trustworthy, and on-brand. Including, but not limited to, prompt creation that results in human-centric feedback and governance of content agents
• Combined human-first and strategic AI thinking to optimize content for automation, personalization, and proactive system actions
• Partner with product designers, engineers, and researchers to define the content experience for features and capabilities, especially those involving AI decision-making or automation
• Contribute to product discovery and usability testing by crafting and testing content variations for clarity and conversion
• Give and receive constructive feedback in product prioritization and design critiques, helping improve overall problem clarity and product experience quality
• Work with Brand Marketing and Product Marketing to use and evolve our voice, tone, and style guidelines, adapting them for AI-generated content
• Document reusable conversational patterns, system prompts, and feedback loops for scalability and consistency
• Collaborate on improving existing content components and adding new ones to the design system, with a focus on AI and agent-driven experiences
• Identify opportunities where AI and automation can reduce user effort, prevent errors, or anticipate needs—and help design the content to make those interactions seamless
• Work with engineering to ensure AI-driven and automation-first responses meet usability, accessibility, transparency, as well as ethicaland brand standards
• Help shape the user experience for emerging agentic workflows, where the system can take proactive, multi-step actions on behalf of the user

• All interviews take place over phone call, Zoom/Google Meet or in person. All offers are communicated verbally by our Talent Acquisition Specialists with a written offer letter as a follow up