Senior Product Backend Software Engineer, Dropbox

• 9+ years of professional software engineering experience, including significant experience building production-scale systems or platforms
• Proven experience building or operating orchestration, workflow, or scheduling systems (e.g., task graphs, workflow engines, pipelines)
• Strong technical understanding of system design, service reliability, fault tolerance, API design, and observability
• Demonstrated ability to drive complex technical projects end-to-end and work effectively across research, infra, and product teams
• Strong analytical and problem-solving skills with a focus on measurable outcomes (latency, throughput, reliability, cost)
• Excellent written and verbal communication skills, with the ability to explain design decisions and influence technical direction across teams

Desirable

• As a Senior Software Engineer on the Agent Platform / Evaluation Platform team within the Dropbox Dash organization, you will design and build the core systems that enable agents to reason, plan, and act on behalf of users
• You will focus on the orchestration and evaluation infrastructure that powers Dash, Dropbox’s AI-first productivity product, and will serve as a foundation for future internal and external agents
• You will play a crucial role in areas such as multi-agent orchestration, planning and coordination, real-time execution, and continuous evaluation of agent behavior
• You will define and implement the core APIs, data models, and platform capabilities that other teams across Dropbox will rely on to build intelligent, agentic experiences
• You will work closely with AI research, infra, and product teams, gaining exposure to senior leadership and helping shape the architectural and cultural foundations of Dropbox’s AI platform
• This is a highly visible, high-impact role at a pivotal moment in Dropbox’s AI journey
• Design and build the orchestration and planning systems that power Dropbox’s agent platform, including task decomposition, scheduling, and error recovery
• Implement real-time execution frameworks that allow multiple agents and tools to coordinate and act reliably at scale
• Develop clean, extensible APIs, data models, and protocols that enable new agent capabilities to plug seamlessly into the platform
• Build and maintain the evaluation platform used to measure agent performance (accuracy, latency, cost, safety, satisfaction) and catch regressions
• Establish and improve observability, testing, and debugging workflows for agentic systems in production
• Collaborate with AI research, infra, and product teams to translate high-level product goals and research insights into robust, production-ready systems
• Contribute to technical roadmaps, design docs, and architecture reviews, helping set direction for agent platform and eval platform evolution
• Many teams at Dropbox run Services with on-call rotations, which entails being available for calls during both core and non-core business hours. If a team has an on-call rotation, all engineers on the team are expected to participate in the rotation as part of their employment