Customer Success Associate, Lyft
Pay range for this position in the Colorado area is $26.54-$33.17
Ride sharing company
Be an early applicant
Ride sharing company
1001+ employees
Be an early applicant
Pay range for this position in the Colorado area is $26.54-$33.17
1001+ employees
Company mission
To improve people’s lives with the world’s best transportation.
Role
Who you are
- Within our dynamic and rewarding environment, we seek team members who are customer-focused and passionate about problem-solving, dedicated to elevating the customer experience
- We are in search of self-motivated, organized problem-solvers who are eager to immerse themselves in becoming the definitive experts, steering the launch and maintenance of our robust transportation programs
- BA/BS or equivalent required
- Minimum 1-2 years experience in previous customer success roles, ideally in the technology or transportation sector
- Ability to handle multiple internal and customer facing responsibilities at once
- Adept at communicating to customers support needs across multiple stakeholders
- Skilled at operating in a fast paced, startup environment where lines of direction and operating models are a work in progress - we’re constantly building and pivoting!
- Self driven in building cross functional relationships internally including but not limited to Sales, Marketing, Finance, Collections, Legal, etc
- Ability to succeed in a fast and transactional work environment, while keeping note of strategies that can help build our business
What the job involves
- As a Customer Success Associate at Lyft Business, you play a pivotal role in enlightening our clients about the capabilities of Lyft Business
- Your responsibilities encompass being the implementation lead, administrative authority, and product specialist, collaborating closely with our sales team. This collaboration is geared towards expanding the use of Lyft Business’ products for varied transportation requirements, including corporate travel, workplace commuting, events, recruiting, and beyond
- As the primary custodian of our ride programs, you ensure that our customers achieve success through their use of Lyft for transportation needs. Our platform, trusted by numerous organizations throughout the US and Canada, is an enterprise-grade solution
- Serve as the primary point of contact for transportation partners for all things regarding product functionality, billing, and customer service issues
- In partnership with Enterprise Account Executives & Account Managers, launch and implement transportation programs -- each with unique needs
- Triage partner issues and ensure they are resolved in an appropriate timeline
- Understand the transportation nuances/objectives amongst our largest corporate customers and how Lyft Business products can support their transportation needs across use cases like corporate travel, commute, courtesy, events, recruiting, etc
- Conduct frequent product demos to customers as part of onboarding and implementation process across organizations in the enterprise, retail, and hospitality space
- Optimize and monitor usage of implement transportation programs, communicating with customers on how programs can be optimized
- Troubleshoot product issues and serve as a liaison between Lyft’s product, support and sales team to recommend changes & enhancements to our overall product suite
Our take
Lyft has aimed for consistent growth, making sure to pitch itself as a more reliable and friendly ride-sharing option than its main competitor, Uber. Uber has a greater market share and operates globally, but Lyft hopes to compete by its focus on ride-sharing over Uber's more diversified business approach and as a more rider-friendly and greener alternative to Uber.
Operating only in the USA and Canada, Lyft is in a position of being less affected by global events than Uber but also more vulnerable to local conditions. As an example, while it doesn't face the regulatory hurdles around employment rights that Uber does, it is unable to balance out the cost of the unusually expensive US auto insurance across its operations.
In 2022, Lyft acquired PBSC Urban Solutions, a bike-share equipment and technology supplier, allowing Lyft to compete in new verticals and reaffirming its commitment to green transportation. It has also trialled and launched Lyft Assisted, where drivers help passengers from their door into the car to get to medical appointments. These developments chime well with Lyft's unique selling point as a friendlier and more environmentally aware ride-sharing app, whilst the acquisition of European competitor Freenow could add 6 million new riders to its platform in 2026.
Steph
Company Specialist at Welcome to the Jungle
Insights
-2% employee growth in 12 months
Company
Funding (last 2 of 14 rounds)
Jun 2018
$600m
LATE VC
Mar 2018
$200m
LATE VC
Total funding: $4.9bn
Company benefits
- Great medical, dental, and vision insurance options
- Mental health benefits
- In addition to 12 observed holidays, salaried team members have unlimited paid time off, hourly team members have 15 days paid time off
- 401(k) plan to help save for your future
- 18 weeks of paid parental leave. Biological, adoptive, and foster parents are all eligible
- Pre-tax commuter benefits
- Lyft Pink - Lyft team members get an exclusive opportunity to test new benefits of our Ridership Program
- Family building benefits
- Lyft Pink - Lyft team members get an exclusive opportunity to test new benefits of our Ridership Program
Company HQ
China Basin, San Francisco, CA
Leadership
John Zimmer
(Co-Founder)Originally an Analyst at Lehman Brothers, Zimmer then founded Zimride which was a private ridesharing company that pivoted into Lyft.
Logan Green
(Co-Founder)Founded Zimride, a private ridesharing company which later pivoted into Lyft.
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