Implementation Manager, Achievers

• Can do, team-oriented attitude
• Minimum 2-4 years of related experience consulting and implementing software applications in a customer facing environment
• Demonstrated evidence of rapid execution of concurrent projects of various lengths (1-6 month cycles)
• Demonstrated resourcefulness in setting priorities and proposing solutions to ensure project delivery
• Strong written and verbal communication skills with a broad range of people
• Evidence of effective multi-tasking and managing tight project schedules
• Strong attention to detail and organizational skills
• Demonstrated flexibility, adaptability, and drive

Desirable

• As Implementation Manager you'll join the Achievers Professional Services team! This team is responsible for the overall successful delivery and implementation of our software for clients, from initial roll-out to post-launch and expansion opportunities. You'll partner closely with our clients and and internal teams to ensure a seamless end to end implementation
• Act as the project lead for multiple customer-facing projects concurrently with small to mid-sized customer project teams
• Manage all aspects of the implementation project including: facilitating remote working sessions and on occasion traveling onsite with the customer (restrictions permitting), managing scope, risk, project plans, escalations, project monitoring, weekly checkpoint meetings, and consulting on best practices
• Oversee and liaise with your Technical Consultant on strategic Solution Design, Requirements Gathering, User Acceptance Testing and any potential integrations
• Build and execute on communications plans and provide guidance to customers to support program implementation and user adoption
• Utilize tracking and reporting tools (Mavenlink, JIRA, Confluence, Salesforce.com, internal documentation) to ensure effective project management approach, knowledge transfer and business continuity
• Ensure that all project documentation and the project workbook are signed off within appropriate timelines for the project
• Provide input, direction and oversight with departments supporting your implementation projects including Development, Operations, Product and QA, as required
• Meet or exceed departmental metrics and/or KPIs