Senior Customer Success Manager, CodeSignal

• 5+ years of experience in a customer success role at a B2B SaaS company
• Experience working across multiple business units in large enterprise accounts
• A customer-first attitude and ability to build long lasting relationships with customers
• Success spearheading end-to-end projects, including:
• Content consultation
• Implementation & roll-out consultation
• Ability to independently troubleshoot most client issues
• A collaborative, helpful, and empathetic team-working style
• Strong relationship-building skills
• Excellent written and verbal communication skills

• CodeSignal is seeking a Customer Success Manager, Large Enterprise who is passionate about empowering and enabling SaaS clients
• Part product expert, part project manager, part consultant, and part coach, you will serve an incredibly important function in our business
• CodeSignal's competitive edge often comes from our ability to help clients thrive, so Customer Success Managers are crucial to the success of our product
• Manage a portfolio of CodeSignal’s fastest-growing clients to drive mutual success and growth
• Serve as a trusted advisor to new and existing customers and build champions within customers through demonstrable knowledge of CodeSignal's product suite, industry expertise, and business acumen
• Understand and articulate business value and outcomes by aligning usage and adoption of CodeSignal to strategic business goals of customers
• Proactively manage the success of customers in your portfolio and deliver consistent value across the entire customer lifecycle
• Act as an expert resource in CodeSignal’s product suite and admin tools, educating customers on product capabilities relevant to their unique pain points and business use cases
• Project manage implementation tasks such as onboarding, product training, data migration, and roll-out strategies
• Assist customers in identifying and addressing unique use cases
• Proactively spot and address potential issues
• Partner closely with cross-functional team members to translate business needs and product requirements into new solutions for customers
• Conduct helpful and informative client-facing meetings (e.g. trainings, business reviews)

• Remote-first workplace
• Employer-funded health plans
• Unlimited PTO
• Home office & co-working space stipend
• Wellness stipend
• Learning & development stipend

Total funding: $87.5m

CodeSignal offers an AI-evaluated, plagiarism-sensitive coding assessment, certification and candidate interview platform that allows companies to quickly pre-screen thousands of potential employees while tackling hiring bias.