UX Researcher, Lyft
Risk Tech
$128-160k
3 days a week in office
Ride sharing company
Be an early applicant
Ride sharing company
1001+ employees
Be an early applicant
$128-160k
3 days a week in office
1001+ employees
Company mission
To improve people’s lives with the world’s best transportation.
Role
Who you are
- 3+ years of experience conducting qualitative or mixed methods research, with a strong grasp of a variety of methods
- Undergraduate degree in Human-Computer Interaction, Psychology, Computer Science, Cognitive Science, Economics, or a related field OR comparable UX research experience
- Ability to communicate and coordinate cross-functionally in order to engage stakeholders from across the organization, and at senior levels
- Ability to balance multiple projects in parallel and manage time effectively
- Willingness to take initiative, run with projects, and speak up when support and guidance is needed
- Strong listening, analytical, and organizational skills
- Excellent storyteller, with strong written/verbal communication and presentation skills
- Enthusiasm for a team-oriented, collaborative, highly energetic, fun and fast-paced environment
- Strong interpersonal skills, with the ability to build relationships across functions and locations, and work collaboratively with a variety of stakeholders
Desirable
- Graduate degree in Human-Computer Interaction, Psychology, Computer Science, Cognitive Science, or a related field
- Quantitative research experience and a strong grasp of survey design
- Design thinking methods and brainstorm facilitation
- Visual communication, information design, or wireframing skills
What the job involves
- We are seeking a User Experience Researcher to join our Risk Tech team and partner with Design, Product Management, Data Science, and Engineering in order to derive deep insights about our users’ behaviors and attitudes, and to communicate results and actionable recommendations across the company
- You’ll think big about new opportunity areas, test concepts as they are being developed, and evaluate products once they’ve rolled out
- Our Risk Tech team strives to empower drivers to understand their driving, innovates to prevent accidents, and empathetically handles insurance claims
- Your contributions will directly inform product decisions and guide design iterations
- You are a flexible team player that excels in an energetic working environment
- You are also comfortable working closely with passionate designers, product managers, and engineers that care deeply about creating experiences that bring people together
- Design and conduct studies across key product areas, utilizing methods such as ethnographic/field research, information architecture studies, surveys, user/usability testing (remote and in-person), and any other methods you find impactful
- Review, analyze, and communicate mixed methods data to generate tactical and strategic insights, as well as actionable recommendations which drive product innovation and design improvements for users
- Partner with our data science partners to provide qualitative context for their quantitative insights
- Find creative and compelling ways to generate, present, and evangelize results and recommendations throughout the company, in order to help cultivate a highly informed, more effective, and more empathetic organization
Our take
Lyft has aimed for consistent growth, making sure to pitch itself as a more reliable and friendly ride-sharing option than its main competitor, Uber. Uber has a greater market share and operates globally, but Lyft hopes to compete by its focus on ride-sharing over Uber's more diversified business approach and as a more rider-friendly and greener alternative to Uber.
Operating only in the USA and Canada, Lyft is in a position of being less affected by global events than Uber but also more vulnerable to local conditions. As an example, while it doesn't face the regulatory hurdles around employment rights that Uber does, it is unable to balance out the cost of the unusually expensive US auto insurance across its operations.
In 2022, Lyft acquired PBSC Urban Solutions, a bike-share equipment and technology supplier, allowing Lyft to compete in new verticals and reaffirming its commitment to green transportation. It has also trialed and launched Lyft Assisted, where drivers help passengers from their door into the car to get to medical appointments. These developments chime well with Lyft's unique selling point as a friendlier and more environmentally aware ride-sharing app.
Steph
Company Specialist at Welcome to the Jungle
Insights
-2% employee growth in 12 months
Company
Funding (last 2 of 14 rounds)
Jun 2018
$600m
LATE VC
Mar 2018
$200m
LATE VC
Total funding: $4.9bn
Company benefits
- Great medical, dental, and vision insurance options
- Mental health benefits
- In addition to 12 observed holidays, salaried team members have unlimited paid time off, hourly team members have 15 days paid time off
- 401(k) plan to help save for your future
- 18 weeks of paid parental leave. Biological, adoptive, and foster parents are all eligible
- Pre-tax commuter benefits
- Lyft Pink - Lyft team members get an exclusive opportunity to test new benefits of our Ridership Program
- Family building benefits
- Lyft Pink - Lyft team members get an exclusive opportunity to test new benefits of our Ridership Program
Company HQ
China Basin, San Francisco, CA
Leadership
John Zimmer
(Co-Founder)Originally an Analyst at Lehman Brothers, Zimmer then founded Zimride which was a private ridesharing company that pivoted into Lyft.
Logan Green
(Co-Founder)Founded Zimride, a private ridesharing company which later pivoted into Lyft.
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