AI Engineer, Toast
Marketing Operations
$98-157k
Point of sale and management system for restaurants
Be an early applicant
Point of sale and management system for restaurants
1001+ employees
Be an early applicant
$98-157k
1001+ employees
Company mission
Toast's mission is to enrich the food experience for all.
Role
Who you are
- 8+ years of experience in software development, product management, systems, or operations, including 2+ years of experience in a GTM Engineering, AI Engineering role
- Proven experience in applying AI to solve business problems
- A "builder" mindset with a track record of taking an idea from problem identification to a functional solution
- Exceptional communication skills, with the ability to translate complex technical concepts for non-technical audiences
- Demonstrated ability to operate with a "growth ownership mindset," executing end-to-end without constant guidance, problem-solving autonomously, and knowing when to leverage additional resources
- Enthusiasm for learning new technologies and staying current with AI developments
- Hands-on experience with AI APIs and concepts (e.g., OpenAI, Gemini, RAG, MCP)
- Familiarity with marketing technology tools (e.g., workflow automation tools, CDPs, CRMs, Data Warehouses)
- Experience with rapid prototyping and iterative development
Desirable
- Working knowledge of web services APIs and cloud services (AWS, GCP or Azure)
- Proficiency in scripting languages such as Python and JavaScript
What the job involves
- The Marketing Operations team plays a key role in Toast’s Go-to-Market Strategy and is looking for an AI Solutions Specialist to enhance our marketing capabilities through rapid experimentation, strategic implementation, and continuous optimization of AI and automation tools
- This role will partner with marketing stakeholders to identify and scope opportunities for AI-driven solutions
- Build, test, and deploy AI prototypes and proofs-of-concept to validate use cases with marketing teams
- Integrate AI APIs, MCP Servers, and other automation tools to build agents and workflows that improve our Go-to-Market motion
- Proactively identify inefficiencies in marketing processes and develop technical solutions, focusing on tool performance, adoption, and measurable efficiency gains
- Contribute to the evaluation of and provide recommendations on build-vs-buy decisions for new AI technology
- Act as a subject matter expert on AI tools and trends, helping to identify opportunities for process automation and efficiency for the marketing team
- Create technical documentation and training materials to increase technology adoption and ensure adherence to operational processes
- Collaborate closely with marketing, product, and data infrastructure teams to deliver on campaigns and funnel acceleration initiatives
Our take
Running a restaurant means managing a stressful set of elements, all needing to work together seamlessly to create a good experience for diners. Toast helps to streamline processes, and puts an end to piles of paperwork, by providing a platform whereby tableside ordering, menu modifications, labour management, payroll, and more are all housed in one system that can run from a tablet.
Toast offers restaurant-grade hardware and cloud-based customisable payment solutions to serve clients from startup through to growth phase, as well as a service for established restaurants. By combining all the digital services a restaurant might need, the platform can act as the one and comprehensive solution for restaurants of any size, avoiding restaurateurs having to invest in a range of technologies.
Toast has over 70,000 restaurants on its books, from food trucks to national brands, and its mobile ordering and payment solutions have made it a recognized brand for consumers. The company's IPO in 2021 saw it valued at over $30 billion and since then, it has added more features to its product suite including wholesale and catering order tools. Toast then, has proven its place as an indispensable player in the restaurant space.
Freddie
Company Specialist at Welcome to the Jungle
Insights
28% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Feb 2020
$400m
SERIES F
Apr 2019
$250m
SERIES E
Total funding: $899m
Company benefits
- Peer and company recognition programs
- Unlimited Vacation
- Sabbatical opportunity after five years
- Professional Development Reimbursement Program
- Commitment to Employee Wellness through resources such as a quarterly Wellness Stipend
- Various peer and company recognition programs
- 401(k) and matching
- Medical, Dental, & Vision Coverage
- Mental Health Benefits
- Subsidized backup childcare
Company HQ
Fenway–Kenmore, Boston, MA
Leadership
Steve Fredette
(President)They studied at MIT before co-founding Klick Mobile in 2009 and spending almost 7 years at Endeca. They left their Management role in June 2012 having co-founded Toast in May.
Aman Narang
(CEO)Having studied Computer Science at MIT, they worked at Endeca for 5 years. They moved from working as Product Manager to work full-time as President of Toast in 2013, having co-founded it the previous year.
Jonathan Grimm
(CTO)They also studied Computer Science at MIT before working as an Engineer for Endeca for over 4 years. They worked at Oracle for 5 months prior to co-founding Toast in May 2012.
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