Sales Operations Analyst, Pendo
$67-92.1k
Salary varies by location
3+ days a week in office
Digital adoption and product experience solutions
Open for applications
Digital adoption and product experience solutions
501-1000 employees
Open for applications
$67-92.1k
Salary varies by location
3+ days a week in office
501-1000 employees
Company mission
To elevate the world's experiences with software.
Role
Who you are
- The ideal candidate is analytical, detail-oriented, and thrives in a fast-paced environment
- 2+ years of experience in Sales Operations, Revenue Operations, Business Analytics, or a related field
- Strong proficiency with Salesforce and business intelligence tools (e.g., Looker, Tableau, Excel, SQL)
- Excellent analytical skills, with the ability to translate data into actionable insights
- Strong communication and collaboration skills, with experience working cross-functionally
- Highly organized with a strong attention to detail and ability to manage multiple priorities
Desirable
- Experience in a high-growth B2B SaaS company
- Knowledge of sales methodologies, pipeline management, and forecasting best practices
- Familiarity with sales engagement tools such as Outreach, SalesLoft, or Gong
- Previous experience with territory planning and quota modeling
What the job involves
- Pendo is seeking a Sales Operations Analyst to help scale and optimize our sales processes, systems, and data-driven decision-making
- As a key member of the Revenue Operations team, you will work closely with Sales, Marketing, Finance, and other cross-functional teams to improve sales efficiency, analyze performance metrics, and drive strategic initiatives
- You will play a critical role in enhancing our sales operations strategy, ensuring seamless execution of sales strategies, and providing actionable insights that drive revenue growth
- Support the needs of sales managers and leaders by providing analytical insights and operational improvements
- Optimize and maintain sales processes, ensuring efficiency and alignment with company goals
- Assist with territory planning, capacity modeling, and quota setting
- Develop and manage dashboards, reports, and key performance indicators (KPIs) to track sales performance
- Work closely with sales leadership to provide forecasting, pipeline analysis, and recommendations for process improvements
- Ensure data accuracy and integrity within Salesforce and other sales tools
- Partner with Marketing and Finance teams to align lead management, revenue attribution, and sales compensation models
- Support system implementations and enhancements to improve automation and reporting capabilities
- Provide training and enablement to the sales team on operational processes and tools
Our take
Developing a new software application is a complex process, often fraught with challenges such as bugs and user dissatisfaction, Without a standardized system for feedback, developers may struggle to identify and address issues effectively, relying solely on dissatisfied emails from customers.
Pendo offers a digital platform designed to analyze user experiences, gather bug reports, and engage with consumers to ensure customer retention. With a suite of tools including product journey analytics, surveys, and user feedback, Pendo empowers developers to enhance software usability and resolve issues efficiently.
Amidst a competitive software landscape, Pendo has demonstrated significant growth in 2022, boasting a 40% increase in customers paying over $100,000 annually and securing 17 new Fortune 500 clients. Despite navigating global economic uncertainty with a renewed focus on fiscal efficiency, Pendo remains steadfast in its goal of achieving an IPO in 2024.
Freddie
Company Specialist at Welcome to the Jungle
Insights
-19% employee growth in 12 months
Company
Funding (last 2 of 9 rounds)
Nov 2021
$110m
GROWTH EQUITY VC
Jul 2021
$150m
SERIES F
Total funding: $468.3m
Company benefits
- Happier workdays: Add a little fun to your work day with Pendo board game night, team karaoke, ping pong, weekly catered lunch, or a local brew on our rooftop deck
- Health and wellness benefits: Generous health and wellness plans designed to meet the needs of you and your family, including medical, dental, vision, and mental health benefits
- Paid parental leave: Up to 16 weeks of paid parental leave, and a flexible schedule upon your return to help you make the most of those special moments
- Learning and development: In-house management development classes, guest speaker lunch and learns, and select conferences help keep talent sharp
- Flexible work hours and PTO: Enjoy the benefits of a flexible time off policy, flexible work hours, and paid parental leave
- Global offices: Work across the globe in the cities that we love: Raleigh, San Francisco, New York, Herzliya, Tokyo, Sydney, London, and Sheffield
Company HQ
Downtown, Raleigh, NC
Leadership
Todd Olson
(CEO)Todd studied at Carnegie Mellon before spending 7 years as an MBNA Developer and co-founding Cerebellum. After 5 years, they served as VP of Product Development at TogetherSoft and worked at Borland and 6th Sense Software. They left their role of 4 years at Rally Software Development to found Pendo.io in January 2014.
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