Accounts Payable Manager, Order

• 3–5+ years of Accounts Payable and/or Procure-to-Pay experience with ownership of end-to-end workflows
• Willingness to work hands-on with frontline workflows and partner closely with ICs to deeply understand operational gaps and failure points
• Proven ability to build, overhaul, or scale operational processes in fast-moving environments
• Experience collaborating with Product and Engineering teams on tooling, automation, and system improvements
• Strong communication skills and comfort managing vendor-facing and financial discrepancies
• Strategic, systems-oriented thinker with strong attention to detail and analytical instincts
• Ability to operate effectively in ambiguous environments and drive progress without fully defined processes
• Familiarity with bill payment systems and operational collaboration tools

Desirable

• We are seeking a systems-oriented AP Manager, Vendor Operations to elevate the Accounts Payable function within our Vendor Payments ecosystem and support improvements across the broader vendor operations ecosystem
• This role is primarily focused on AP, with responsibility spanning both day-to-day execution and the development of scalable processes that improve accuracy, visibility, and reliability
• You will be the first team member with deep AP experience, responsible for evaluating current-state workflows, identifying gaps, and building more durable systems in partnership with Product and Engineering
• The environment is fast-moving, and many processes are still evolving-success in this role requires a willingness to work closely in the details, learn existing workflows, and collaborate with current team members to improve them, while also helping define longer-term tooling and system investments
• This role suits someone who thrives in ambiguity, enjoys creative problem solving, and is comfortable owning multiple workstreams at once
• Initially, you will manage a one-person AP team and play a key role in shaping how the function, team structure, and supporting systems scale over time
• Your work will directly impact financial accuracy, vendor trust, internal efficiency, and the customer experience
• Own day-to-day AP execution within our Vendor Payments ecosystem, including invoice intake, routing, approvals, payment processing, exception handling, and both automated and manual reconciliation
• Ensure invoices and vendor payments are processed accurately and on time, with clear visibility into status, risks, and outstanding issues
• Act as the primary point of accountability for payment accuracy, missed or late payments, and recurring exceptions
• Direct resolution of urgent payment escalations in partnership with internal stakeholders
• Oversee workflows for discrepancy resolution, disputes, and fraud-related issues
• Partner with Product and Engineering to surface operational pain points, define requirements, and influence tooling that improves AP efficiency and scalability
• Translate operational gaps into clear, structured business and technical requirements to support prioritization and execution
• Collaborate closely with the broader Vendor Operations team to streamline workflows that impact both AP and upstream/downstream vendor processes
• Within Vendor Payments, evaluate existing AP workflows and identify process gaps, inefficiencies, and risks; design improvements that support scale, reliability, and clarity
• Design, implement, and maintain operational standards, controls, and SLAs across invoice processing, approvals, payments, and reconciliation
• Collaborate with internal stakeholders to reduce manual effort and operational risk through improved systems and automation when it comes to invoice ingestion and reconciliation
• Drive vendor compliance by establishing clear invoicing standards, responsiveness expectations, and SLA adherence
• Partner cross-functionally to review and improve processes related to overcharges, shortcharges, discrepancies, and adjustments
• Introduce and evolve frameworks for fraud detection, prevention, dispute handling, and vendor KYB
• Manage and develop direct reports, with responsibility for planning how the AP function and team scale over time