Customer Support Specialist, Trunk Tools
$70-100k
Offers stock option equity packages
AI for construction project management
Be an early applicant
AI for construction project management
21-100 employees
Be an early applicant
$70-100k
Offers stock option equity packages
21-100 employees
Company mission
To make on-site labor work more productive, safer and better
Role
Who you are
- 2–4 years of experience in customer support, technical support, or customer-facing operations, ideally in SaaS or construction tech
- Strong problem-solving skills and comfort troubleshooting software issues in real time
- Excellent communication skills — able to explain technical concepts to both field superintendents and office executives
- Technical curiosity: you’re comfortable learning cloud-based tools, APIs, and AI-driven workflows
- Highly organized and detail-oriented, with the ability to manage multiple support tickets and requests simultaneously
- Experience in construction tech, field training, or AI tools is a plus
What the job involves
- The Support Specialist role ensures that customers get the most out of Trunk Tools from day one
- You’ll be the go-to problem solver for field teams and end users, helping them configure, troubleshoot, and adopt AI solutions in their daily workflows
- This is a hands-on role that blends technical curiosity with customer empathy — making sure our customers not only use Trunk Tools but succeed with it
- Customer Support & Troubleshooting: Act as the frontline contact for customer inquiries, resolving issues quickly and effectively across chat, email, and video support
- Implementation Assistance: Guide customers through onboarding, setup, and configuration of AI agents and workflows
- Enablement & Training: Run product demos, answer “how-to” questions, and empower users to self-serve through documentation and training resources
- Feedback & Advocacy: Collect user feedback, identify recurring issues, and communicate insights to Product and Engineering teams to improve our tools
- Knowledge Building: Maintain support documentation, FAQs, and internal knowledge bases to scale customer success
- Metrics & Reporting: Track key support metrics (e.g., response time, resolution time, customer satisfaction) and surface trends for continuous improvement
Our take
The US construction industry is worth over $850B, but it’s plagued by a worsening shortstaffing issue that’s leading to spiralling costs, and a real chance of decreased on-site safety. This is something that Trunk Tools is looking to address.
Trunk Tools is revolutionizing construction documentation with an AI-powered platform that automates the organization of unstructured project files. It processes documents like PDFs, spreadsheets, and blueprints. Which also allows teams to spot any potential project issues and surface insights.
With a growing customer base and substantial funding, Trunk Tools is really making a name for itself. Recent capital acquired will help it further expand its team and platform and put it in a position to lead the construction software market.
Steph
Company Specialist at Welcome to the Jungle
Company
Company benefits
- 3 Medical Plans to choose from including 100% covered option. Plus Dental and Vision Insurance!
- 401K
- Learning & Growth stipend
- Free lunch provided in NYC and Austin office - you’ll never go hungry with us!
- Unlimited PTO; We truly believe in work-life balance and that hard work should be balanced with time for rest and rejuvenation
- IRL / In-Person retreats throughout the year
Company HQ
Manhattan, New York, NY
Leadership
Sarah Buchner
(CEO)A Stanford business grad who worked as a Carpenter with HB Tischlerei, then served as Lead Project Manager at Neumayer ZT. Subsequently held various senior roles at STRABAG, including Group Leader of Digitization / Digital Consultancy.
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