Global Senior Project Manager, Docplanner

Customer Success, Project Management System

Salary not provided

Offers Share options plan after six months working with us, vesting in 5 years (subject to separate ESOP agreement and plan)

Salesforce

Hubspot

Senior and Expert level

Barcelona

Remote from Spain

Booking platform and management software provider for doctors

Job no longer available

Booking platform and management software provider for doctors

1001+ employees

HealthcareB2CB2BPersonal healthMarketplaceInternal toolsSaaS

Job no longer available

Salary not provided

Offers Share options plan after six months working with us, vesting in 5 years (subject to separate ESOP agreement and plan)

Salesforce

Hubspot

Senior and Expert level

Barcelona

Remote from Spain

1001+ employees

HealthcareB2CB2BPersonal healthMarketplaceInternal toolsSaaS

Company mission

To make the healthcare experience more human, via free doctor reviews and bookings for patients, and practice management tools for doctors.

Job

Company

Role

Who you are

Proven track record (6+ years including leadership roles managing teams) in customer success or project management, ideally within the healthcare or SaaS sectors, with significant experience working with PMS/acquired companies
Leadership: Demonstrated ability to lead and grow teams, with strong strategic, analytical, and decision-making skills
Number savviness: Hands-on experience managing customer portfolio, establishing adoption and retention KPIs and driving cost-effective strategies that enhance customer satisfaction and business growth
CRM Experience: Proficient in utilizing CRM platforms, with desired expertise in HubSpot and Salesforce to streamline customer data management and drive actionable insights
Communication: Exceptional interpersonal and communication skills, with the ability to articulate complex ideas and influence at all levels. English is a must, Portuguese and Spanish a big plus
Innovation: A proactive mindset with a passion for improving processes and driving operational excellence
Education: Bachelor’s degree in Business, Finance, or a related field; an MBA or equivalent advanced degree is a plus

What the job involves

As the Global Project Manager – PMS, you will play a pivotal role in driving success for our PMS (Practice Management System) partners. Reporting directly to VP Customer Success - Clinics, you will:
Own the Customer Success Strategy: Develop and implement comprehensive strategies to enhance the customer journey, ensuring efficient allocation of resources and measurable ROI
Budget Planning & Forecasting: Develop detailed budget plans and forecasts for customer success initiatives, monitor spending, and adjust allocations as needed to meet strategic objectives and financial targets
Provide Strategic Leadership: Lead a high-performing customer success team, help local leaders inspire their teams, fostering a culture of continuous improvement and accountability
Performance Tracking: Establish key performance indicators (KPIs) and use data-driven insights to monitor progress, optimize processes, and report results to stakeholders
Data Enhancement: Ensure that we have all the essential data about our customers by working with cross-functional teams to gather, analyze, and leverage insights, driving improved customer success outcomes
Cross-Functional Collaboration: Work closely with Sales, Product, and Marketing teams to align initiatives, drive innovation, and improve service delivery
Customer Relationship Management: Build and nurture strong, long-lasting relationships with key PMS clients, ensuring they receive unparalleled support and value

Application process

1️⃣ 30-min Intro Call – Chat with Ainhoa (Global Talent Partner) to discuss the role and align expectations. Mutual feedback on role fit
2️⃣ 30-min Interview – Meet Sado, our VP of Clinics (your future manager), to discuss your experience and team fit
3️⃣ Business Exercise – Prepare and present your insights in a 60-min session with Sado and relevant stakeholders
4️⃣ Final Interview – A last conversation with Sado to cover any remaining questions
5️⃣ References & Offer – If all goes well, we move to the final steps!

Our take

Healthcare platform Docplanner has become a major player in the European healthtech market in the decade since it was founded. The company offers a suite of administrative tools for 30M patients and around 2M doctors worldwide, including workflow digitisation and appointment booking services. The company currently operate in 13 countries, hit Unicorn status in 2021, and has been riding a recent wave of digital transformation and workforce overburdening in the healthcare sector which has spurred on demand for precisely the kind of services they provide. So it’s safe to say business is going well.

What is most compelling about Docplanner’s business journey has been its long-brewing competition with their direct competitor, the fellow Unicorn and better-funded Doctolib. The tête-à-tête with this French/German rival has seen both parties making aggressive European expansion with national acquisitions - Doctolib in Italy, France, and Germany; Docplanner in Turkey, Poland, Spain, and Latin America. With Docplanner’s 2021 acquisition of German parallel platform Jameda, however, they are making moves on Doctolib’s home turf. The company has also acquired MyDr, a leading Polsih tech solutions provider.

These broad consolidation moves represent a maturation of the healthtech market which will serve both competitors well. Docplanner is certainly a key and aggressive contender in this race - and this company isn't going anywhere any time soon.

Freddie

Company Specialist at Welcome to the Jungle

Insights

Top investors

11% employee growth in 12 months

Glassdoor (4.5)

Company

Funding (last 2 of 6 rounds)

May 2019

$90.3m

SERIES E

May 2017

$17m

SERIES D

Total funding: $141.8m

Company benefits

English classes
Stock Option plan
Free health insurance & wellnes Ifeel platform (unlimited)
Corporate access with Andjoy colaboration
Off days package
Additional paid holiday on your birthday to celebrate with your loved ones or to have a self-care day!
Flexible working hours
Working from home policy (up to 3 days per week)

Company HQ

Czyste, Warsaw, Masovian Voivodeship

Leadership

Mariusz Gralewski

(CEO)

A Computer Science graduate from Warsaw University of Technology.

Luca Puccioni

(CEO)

Previously Vice President and Chief Sales Officer at Groupon, he subsequently worked as Director for Southern European Sales at HomeAway.

Lucek Samulowski

(CPO)

Previously Senior HR Business Partner at Unilever, he went on to serve as Head of HR at GoldenLine Sp.

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