Director of Product Engineering, Veho

• The ideal candidate doesn't just define what to build, they use AI to help build it. They combine product judgment with hands-on building to ship AI-powered workflows, consumer-facing systems, and internal tools that measurably improve Veho's consumer experience
• You combine product instinct with the ability to build and ship
• You've created consumer-facing products and AI-powered workflows in production — not just prototypes
• You use AI tools like Claude Code to turn ideas into working solutions without relying heavily on others
• You don't need to be a professional engineer — but you need to be capable of achieving outcomes through AI-assisted building
• You've operated in logistics, delivery, or marketplace environments where the product intersects with physical operations and real-time decision-making
• You are a builder, not just a delegator. You default to speed, instrument everything, and iterate based on data. You earn trust through output, not politics
• You think in systems. You can see how a change in notification logic affects contact rate, which affects support staffing, which affects cost per package
• You translate that systems thinking into product decisions that engineers can build and operators can execute
• You obsess over the consumer experience. The bar for this role isn't “functional” — it's “delightful”
• You don't settle for seamless; you build experiences that surprise and earn trust
• You understand that in a world where delivery is commoditized, delight is the differentiator
• You are an exceptional communicator with high ownership
• You present clearly to executives, write PRDs that engineers actually read, and earn credibility with operators by deeply
• 8+ years in product management, product engineering, or a hybrid of both
• Shipped consumer-facing products at scale
• Designed and built LLM/AI-powered products in production environments
• Builder mindset: uses AI tools like Claude Code to help prototype, build, and ship
• Strong measurement orientation — designs experiments, defines metrics, and instruments systems to prove impact

Desirable

• The role has two core mandates:
• Creating a consumer delivery experience that delights: You will own the consumer delivery experience end-to-end — tracking, notifications, delivery feedback, and the measurement systems that tell us whether we're getting better
• You will connect consumer product directly to delivery defect reduction — building around delivery primitives such as addresses, geocodes, access codes, and instructions
• And you will push Veho's consumer surfaces beyond passive tracking toward an experience where Veho becomes an extension of the client's brand
• Reimagining support as a differentiator, not a cost cente: You will build and ship AI-powered support workflows that increase first-contact resolution while increasing customer satisfaction and reducing cost per interaction
• You will partner with Support leadership on tooling architecture and build vs. buy decisions with a strong technical POV
• Key metrics: Consumer CSAT, Support CSAT, First contact resolution, delivery issue rate
• What Success Looks Like in 12 months:
• Consumers have clearer, more accurate visibility into package status, and inbound contact rate has measurably decreased
• The consumer product unlocks best-in-class delivery success — features you've built around addresses, geocodes, access codes, and instructions are massively reducing defects
• Veho's consumer surfaces have moved beyond passive tracking toward interactive delivery control — acting as an extension of the client's brand and elevating it where possible
• AI-powered support workflows are in production, measurably increasing deflection and first-contact resolution while reducing cost per interaction and creating the best customer experience possible
• Rebuilt Veho's support tech architecture to be best-in-class