Enterprise Sales Engineer, Planhat
Americas
Customer success software
Be an early applicant
Customer success software
101-200 employees
Be an early applicant
101-200 employees
Company mission
To help technology companies build their business and make their customers more successful.
Role
Who you are
- To thrive in this environment we believe you are curious and hold a strong intrinsic drive
- You are a self-starter who can not only identify challenges, but also solve them. In addition we are looking for someone who would bring
- 5+ years in Pre-Sales, Sales Engineering, Solutions Architecture, or similar role in B2B SaaS, with deep understanding of customer success platforms, CRM systems, data warehousing, APIs, and enterprise software architecture
- Experience with modern data integration approaches including ETL, webhooks, RESTful APIs, and authentication protocols (OAuth, SSO)
- Ability to quickly assess integration feasibility, technical requirements, and navigate enterprise tech stacks
- Proven track record supporting complex, multi-stakeholder enterprise deals including presenting to senior executives, delivering technical demos, and leading POCs
- Ability to qualify technical opportunities, align solutions with business outcomes, and navigate procurement processes, security reviews, and compliance requirements
- Outstanding presentation and written communication skills, with ability to translate technical concepts for non-technical audiences and create compelling RFP responses, documentation, and solution proposals
- Strong consultative mindset focused on solving customer problems while thriving in cross-functional, collaborative environments
What the job involves
- Drive revenue by delivering technical expertise that transforms complex enterprise prospects into successful Planhat customers
- As an Enterprise Sales Engineer at Planhat, you will be the technical backbone of our enterprise sales motion, partnering with Account Executives to win and expand our largest customer relationships
- Planhat is a unified customer platform that serves as both a single source of truth and an everyday customer-centric control center for sales, service, and success teams and you'll be the trusted advisor who brings this vision to life for enterprise prospects
- Own technical discovery & solution design: Conduct deep technical discovery sessions with enterprise prospects to understand their customer success infrastructure, data architecture, integration requirements, and business objectives. Translate complex requirements into tailored Planhat solutions that demonstrate clear ROI
- Deliver compelling Product Demonstrations: Create and lead customized product demos that showcase how Planhat's platform addresses the prospect’s specific challenges
- Technical objection handling & RFP Support: Address sophisticated technical questions and objections throughout the sales cycle. Contribute to RFP/RFI responses with detailed technical specifications, architecture diagrams, and security documentation (in collaboration with tech and security teams)
- Enablement & knowledge sharing: Train Account Executives on technical selling techniques and product capabilities. Develop reusable technical assets, demo environments, and battle cards that elevate the entire sales organization
- Contribute to customer outcomes: Collaborate with implementation and customer success teams to ensure seamless post-sale transitions, technical feasibility validation, and customer onboarding success
- You’ll be working with a versatile team, with diverse backgrounds
- We are strong believers in in-person collaboration, and the role will on occasion include travel for customer meetings as well as team gatherings
Our take
According to Planhat, even though acquiring customers is essential for the initial growth of a company, long-term sustainable growth comes from maximising the lifetime value of existing customers. The Sweden-based but globally remote startup provides a modern customer platform that helps clients analyse insights regarding their target audience, manage workflow and drive customer experience.
Planhat distinguishes itself from other customer success software like Salesforce and Totango through its rapid deployment and easy adoption. The platform provides a range of solutions, from customisable customer health scores to management reporting and CSM team performance. It's been taken up by thousands of teams globally and its corporate customers include the likes of Consensys, Alation and Adenza.
Initially a bootstrapped company, Planhat had already built a significant business by the time it closed its first investment round in 2022. This funding is being used to support the company's growth by scaling its commercial teams, accelerating its R&D and further developing the product.
Freddie
Company Specialist at Welcome to the Jungle
Insights
32% employee growth in 12 months
Company
Funding (1 round)
Apr 2022
$50m
SERIES A
Total funding: $50m
Company HQ
Norrmalm, Stockholm, Stockholms län
Leadership
Niklas Skog
(Co-Founder & Product & Engineering)Previously a Management Consultant at McKinsey & Company, a Product Manager at Meltwater Group, a Managing Director at Jobylon and COO at GlobeSoft.
Kaveh Rostampor
(Co-Founder & CEO)They are a co-founder and Board Member at Jobylon. Former Executive Director at Meltwater. Chairman of the Board and Board member of multiple global SaaS companies.
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