Global Director of Customer Success, Planet

Defense and Intelligence

Salary not provided

+ Equity

Senior and Expert level
Remote in Netherlands

More information about location

Planet

Global daily Earth data provider

Open for applications

Planet

Global daily Earth data provider

1001+ employees

B2BBig dataAnalyticsComputer VisionEnvironmentalData SharingAerospace

Open for applications

Salary not provided

+ Equity

Senior and Expert level
Remote in Netherlands

More information about location

1001+ employees

B2BBig dataAnalyticsComputer VisionEnvironmentalData SharingAerospace

Company mission

To image all of Earth’s landmass every day, and make global change visible, accessible and actionable.

Role

Who you are

  • 8+ years relevant work experience and 6+ years supervisory / leadership experience
  • Extensive customer facing experience or equivalent experience
  • Success in managing teams with an ability to inspire and empower team(s) to achieve exceptional results by fostering collaboration, providing clear direction, and cultivating a supportive environment where individuals can thrive and grow
  • Exceptional customer communication, negotiation, and presentation skills
  • Experience driving value, expansion, and renewals with customers
  • Ability to lead and influence others, as well as work well across distributed and cross-functional teams
  • Excellent verbal and written communication skills in English

Desirable

  • Defense and Intelligence background
  • Excellent verbal and written communication skills in two or more languages
  • Previous experience in consulting
  • Experience successfully working in a matrix environment
  • GIS or remote sensing background
  • Have held or currently have a security clearance

What the job involves

  • The Customer Success (CS) team at Planet is seeking an experienced leader to manage our global team of Customer Success Managers focused on the Defense and Intelligence market
  • Our Customer Success team is on the front line of ensuring our customers leverage Planets amazing data to make a real impact on the world in areas such as the environment, defense and security and agriculture
  • The Global CS Director will also serve as a key voice for the CS function for the Defense and Intelligence sector globally, acting as the executive sponsor for customers and working with other cross functional leads to ensure we’re doing everything we can to drive value and satisfaction with our customers
  • Build and manage a talented global team focused on the Defense and Intelligence sector
  • Collaborate with the Product and Sales leaders to craft a Global Defense and Intelligence strategy to drive value with existing customers and help expand the market to new customers
  • Serve as Executive sponsor for Defense and Intelligence customer success initiatives
  • Own Net Retention and Gross Retention targets for the Defense and Intelligence sector
  • Serve as an escalation point and customer advocate for the Defense and Intelligence sector
  • Serve as the voice of the customer, advocating to improve our Defense and Intelligence solutions with the Product team
  • Share your success by working with Marketing teams to ensure your Defense and Intelligence team's customer success stories are shared far and wide!

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Insights

Top investors

29% employee growth in 12 months

Company

Company benefits

  • Comprehensive health plan
  • Wellness program and massages
  • Flexible time off
  • Recognition programs
  • Commuter benefits
  • Learning and tuition reimbursement
  • Parental leave
  • Offsites and happy hours
  • Volunteering benefits

Funding (last 2 of 5 rounds)

Feb 2019

$168m

SERIES D

Jul 2015

$131m

SERIES C

Total funding: $434.4m

Our take

Planet’s high resolution, high frequency Earth-imaging satellites make daily changes in the earth more visible, allowing the company to provide quick turnaround geo-spatial data to its customers. The company was founded by a group of former NASA employees driven by a desire to make global change more actionable by rendering it more visible.

Planet operates the largest Earth-imaging satellite network available, putting it ahead of any competitors. Its landmass data is easy to access, requiring only a subscription from its members - who range from ecological organizations, to private companies and government bodies. The company is also supporting SES and Telesat on their space relay projects for NASA.

The current focus of Planet seems to be on employing its network towards climate and environmental issues. A partnership with Accenture comes with the goal of developing AI-powered geospatial intelligence tools to support sustainability projects; and the company's acquisition of Salo Sciences will allow it to develop offerings around enabling customers to quantify carbon stocks, monitor forest change, and mitigate climate risks.

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Kirsty

Company Specialist at Welcome to the Jungle