Customer Success Analyst, Sprinter Health
+ Equity
On demand, at-home health tests
Be an early applicant
On demand, at-home health tests
101-200 employees
Be an early applicant
+ Equity
101-200 employees
Company mission
To dramatically expand and untether access to healthcare by reimagining the patient experience—delivered at home and powered by technology for scale.
Role
Who you are
- Minimum 3 years of experience in customer success, sales operations, business analytics, or a related role that focuses/focused on analyzing data to inform decisions
- Strong data analysis skills with a working knowledge of SQL
- Experience building value decks and data-driven customer presentations
- Familiarity with dashboard tools (e.g., Looker, Kibana)
- Experience using Excel/Google Sheets for data manipulation and reporting
- Bachelor’s degree from an accredited university or college
- Excellent attention to detail and organization skills
- Strong communication and stakeholder management abilities
- Self-starter with the ability to thrive in a fast-paced, evolving environment
- Knowledge of the healthcare industry and/or healthcare operations
What the job involves
- Our Partnerships division includes our Business Development and Sales team as well as our Customer Success team. We have created a brand new Customer Success Analyst position to become part of the latter
- This new hire will work remotely and report to the VP, Customer Success
- Our customers are national health plans such as Humana, Aetna, and Elevance. This new Analyst will contribute to the success of our customer relationships!
- In this role, you'll support the Customer Success team by analyzing data, then using those insights to craft compelling customer value stories, while also helping with tasks typically handled by Sales Operations
- Your efforts will directly impact (ideally improve!) customer retention, satisfaction, and growth, making you a vital part of our mission-driven organization
- Pull, clean, and interpret data from internal systems and databases using basic SQL
- Create and update dashboards and reports in tools like Looker, Kibana, or Google Sheets
- Monitor key metrics and highlight trends that impact customer satisfaction, revenue and performance
- Build and maintain weekly customer-facing value story decks to demonstrate impact and ROI
- Analyze operational and outcomes data to extract actionable insights
- Collaborate with Customer Success Managers (CSMs) to prepare for regular client meetings
- Support execution of customer implementation deliverables including requirements gathering, system configuration, and other launch deliverables
- Support pipeline reporting and opportunity tracking
- Collaborate with Operations to ensure adequate staffing for planned pipeline
- Assist with CRM hygiene, data entry, and reporting (e.g., Hubspot)
- Help streamline and optimize internal processes to improve efficiency
- Work cross-functionally with Operations and Product teams to ensure data alignment
- Support ad hoc RFP requests
- Help with the coordination of logistics for industry and partner events
Our take
Sprinter Health offers on-demand health checks and lab draws by sending nurses and phlebotomists (employed by Sprinter itself) into the home. Amongst its services are blood draws and urine samples, mobile imaging and vitals checks, as well as assistance with telehealth consultations.
The rise in remote, digital health solutions is helping to bring greater access to care, but it’s also created a need for last-mile, in-person services. Indeed, while the last year or so has actually seen a marked drop in investment into digital health, home-based care providers are still going strongly.
There’s no doubt that the Covid-19 pandemic had a lot to do with this, but it appears that the demand for in-home services is here to stay. If anything, they’re something of a throwback to decades gone by when house-calls were a regular occurrence.
Despite only emerging from stealth in late 2021, Sprinter is very well funded, and has been quickly building up its headcount in California, with a long term focus on national expansion.
Steph
Company Specialist at Welcome to the Jungle
Insights
36% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
May 2025
$55m
SERIES B
Oct 2021
$33m
SERIES A
Total funding: $92.6m
Company benefits
- Free lunch everyday and fully-stocked microkitchens and coffee/tea bar
- Team offsites, game hours, tech talks, and design sprints
- Health insurance benefits (PPO / HMO / HSA, 100% of family premiums paid)
- Dental / vision / wellness benefits
- 401k matching
- Unlimited PTO
- Flexible work-from-home policy for work/life balance (4 days in-office, accommodation for occasional WFH days)
- Relocation assistance
- Generous parental leave (4 months for the birthing parent, 3 months for a partner, 100% paid)
Company HQ
The Castro, San Francisco, CA
Leadership
Max Cohen
(Co-Founder & CEO)Worked at Google from 2011 to 2014 as a Product Manager, before joining Oculus VR as VP of Mobile, a few months prior to Facebook's acquisition of the company. Continued at Oculus VR until 2019 as Head of Mobile, Head of Oculus Product for Mobile and Platform, and Head of AR/VR Media Product.
Cameron Behar
(Co-Founder & CTO)Like Sprinter Co-founder Max Cohen, previously worked for Google and Facebook. Worked as a Software Engineer and Tech Leads across a number of verticals at Google. Worked at Oculus after Facebook's acquisition as a Tech Lead Manager and Engineering Manager.
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