Head of Global Enterprise Operations, Welocalize
Translation & localization for global businesses
Job no longer available
Translation & localization for global businesses
1001+ employees
Job no longer available
1001+ employees
Company mission
To bridge language and AI to power global success in even the most complicated and regulated environments.
Role
Who you are
- 7-10 years of experience in operations management, preferably within AI data services, or a closely related field
- Extensive leadership experience leading, mentoring, and motivating teams worldwide including leading through change
- Experience in complex P&L management and margin optimization strategies
- Strong project management skills
- Experience implementing IT systems
- Outstanding communication and interpersonal skills
- Excellent organizational and leadership skills
- Strong analytics skills and financial planning
- Problem-solving aptitude
What the job involves
- Reporting to the GM / SPV of Welo Data the Head of Global Enterprise Operations is responsible for designing policies, overseeing customer service, and implementing technology solutions, particularly in AI and within the context of language and content solutions
- Lead and mentor a diverse team of AI Professionals
- Foster a culture of collaboration, innovation, and continuous improvement
- Develop and execute strategies to drive operations excellence, efficiency, and scalability across the Welo Data team
- Align operation goals with Welo Data's overall mission and objectives
- Oversee the end-to-end delivery of Welo Data projects, ensuring adherence to quality standards,and timeless, and budget constraints
- Coordinate with internal teams and external vendors to meet and exceed client expectations
- Serve as a key point of contact for strategic clients, and understand their needs and requirements
- Build and maintain strong relationships with clients to ensure satisfaction and retention
- Manage contracts and relationships with clients, vendors, and other stakeholders
- Identify opportunities to streamline processes, and optimize workflows to automate and eliminate repetitive tasks
- Develop, implement, and improve current best practices and tools to enhance productivity and reduce costs
- Establish and enforce quality assurance processes to maintain the highest standards in Welo Data projects
- Create and implement feedback mechanisms and performance metrics to measure and improve quality, productivity, and effectiveness over time
- Utilize data analytics tools and metrics to monitor operational performance, identify trends, and make data-driven decisions
- Identify and mitigate operational risks, like project delays, resource constraints, or client escalations
- Develop contingency plans and proactive solutions to minimize business impact
- Ensure compliance with our industry standards, regulatory requirements, and company policies related to AI, language services, data protection, privacy, and security
Our take
According to the CSA, while only 16% of the global population speaks English as their native language, approximately 60% of the top 10M websites are in English. With over 250 language options, Welocalize enables companies to unlock business opportunities at a global scale by transforming and localizing its clients’ online websites and content.
The company has made an impressive number of strategic acquisitions over the years, widening its reach across a range of industries including digital content marketing, litigation support, and healthcare, and is a trusted multilingual solution for 2,000+ global company clients (including Disney, Uber, Dell, TNT, and Blackboard).
Founded in 1997, the company is currently the 4th largest language service provider in North America and the 9th largest provider globally. Welocalize is well-positioned to see continued growth as it furthers its market-leading presence, including by making moves to strengthen its leadership team moving forward.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
28% employee growth in 12 months
Company
Funding (1 round)
Nov 2010
$34m
GROWTH EQUITY VC
Total funding: $34m
Company HQ
Midtown South, New York, NY
Leadership
Paul Carr
(CEO)Prior to joining Welocalize in 2023, Paul was a President at Third Bridge Group for 4 years and a President at Axiom for 10 years. He also spent 4 years at American Express as a VP and Head of Strategy/GM of International Insurance Services.
Chris Grebisz
(CTO)Chris joined Welocalize in 2002, leaving the team in 2008 to work in leadership roles at various Software Development companies. He then returned to Welocalize in 2013 and has since led operations in the Americas and now oversees the companies digital transformation and technology development worldwide.
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