Implementation Architect, Orb
$125-175k
+ Meaningful equity in the form of stock options
3 days a week in office (Brooklyn, NYC)
Purpose-built platform for flexible pricing models
Be an early applicant
Purpose-built platform for flexible pricing models
21-100 employees
Be an early applicant
$125-175k
+ Meaningful equity in the form of stock options
3 days a week in office (Brooklyn, NYC)
21-100 employees
Company mission
To provide every business with the infrastructure to unlock their revenue.
Role
Who you are
- 4+ years in a technical post-sales role: solutions engineering, implementation consulting, technical account management, customer engineering, or similar
- Strong understanding of APIs, webhooks, and system integration concepts—you can read API docs, debug integration issues, and explain technical tradeoffs to customers
- Comfortable with SQL and navigating complex data relationships
- Track record of owning customer relationships through implementation and onboarding
- Proven ability to translate between business requirements and technical architecture
- You don't need to write production code, but you're fluent in technical conversations with engineering teams
- You love being the trusted advisor—customers call you when they're stuck because they know you'll figure it out
- You see problems through to resolution and take accountability for customer outcomes, not just deliverables
- You dig into the "why" behind customer requests and don't stop at surface-level answers
- You move fast and figure things out—our team motto is "you can just do things"
- You spot patterns across engagements and push for solutions that scale
- At Orb, we believe great engineers can learn any stack, so you do not need experience with these specific tools, and we encourage you to apply regardless:
- Frontend: Typescript + React + Tailwind CSS
- Backend: Python
- Datastores: PostgreSQL + Apache Druid+ Clickhouse
- Streaming Platforms: Kafka + Spark Streaming
- Cloud Platform: AWS
What the job involves
- Implementation Architects on Orb's wider Customer Success team are the technical partners our customers rely on after they sign
- You'll own the technical post-sales journey - from initial implementation through go-live and beyond - ensuring customers successfully architect their billing integration and get value from Orb as quickly as possible
- You'll work directly with customers to understand their pricing models, map their business logic to Orb's platform, and guide them through complex implementation decisions
- When you spot friction that's slowing customers down, you'll partner with the engineering side of our broader product/engineering team to advocate for improvements that solve problems at scale
- This role is ideal for someone who loves going deep on customer problems, can navigate technical complexity without needing to write production code, and wants to directly shape how customers experience Orb
- Lead implementation kickoffs and technical discovery to understand customer pricing models, data architecture, and integration requirements
- Design and recommend approaches that map complex business logic—usage-based pricing, hybrid models, credits, commitments—to Orb's capabilities
- Guide customers through API design decisions, event ingestion patterns, webhook configuration, and invoice customization
- Troubleshoot implementation challenges and unblock customers when they get stuck
- Serve as the ongoing technical point of contact for strategic accounts
- Partner with Customer Success to ensure smooth handoffs and long-term customer health
- Build trusted relationships with customer engineering, finance, and product teams
- Identify patterns where multiple customers hit the same friction points and advocate for product improvements
- Contribute to documentation, best practices, and reference architectures that accelerate future implementations
Our take
Orb founders Morales and Grover worked together as engineering leaders at Asana for five years, and during their time at the company they witnessed a plethora of changes to pricing and packing. The major changes were a burden not only for the financing team, but for the engineers themselves.
Realising they wanted more flexibility over how software-as-a-service (SaaS) products are billed and monetised, the pair developed Orb. It's a cloud-based software platform helping businesses create and manage pricing models, with a specific focus on helping businesses that are seeking flexible pricing options for their customers, such as subscription-based services or pay-as-you-go models.
Orb is backed by a number of investment organisations as well as founders and executives at the forefront of enterprise software. It expanded its team in 2023 and, in 2024, enjoyed $24 million in funding to accelerate its mission. It's now well-equipped to fulfil its vision of leveraging software so companies can be at their most effective.
Freddie
Company Specialist at Welcome to the Jungle
Company
Funding (last 2 of 3 rounds)
Sep 2024
$25m
SERIES B
Mar 2023
$14m
SERIES A
Total funding: $44m
Company benefits
- Medical insurance - 100% coverage for you and dependents
- Dental, vision, and life insurance
- Unlimited PTO, with 15 days minimum encouraged
- 401k plan
- 16-week paid parental leave with equity vesting
- Commuter stipend
- Catered lunches in the office
Company HQ
SoMa, San Francisco, CA
Leadership
Alvaro Morales
(Co-Founder & CEO)Previously a Software Engineer and Engineering Manager at Asana. Graduated from the Massachusetts Institute of Technology with a Master in Computer Science.
Kshitij Grover
(Co-Founder & CTO)Began their career as a Software Engineer Intern at Apple and Facebook before becoming a Software Engineer at Asana.
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