Senior IT Support Specialist, Enable
+ Equity program + Bonus structure subject to company or individual performance
Software for rebate management
Job no longer available
Software for rebate management
501-1000 employees
Job no longer available
+ Equity program + Bonus structure subject to company or individual performance
501-1000 employees
Company mission
To evolve the way B2B trading partners work together into true collaboration.
Role
Who you are
- Strong problem-solving skills and ability to prioritise and manage multiple tasks simultaneously
- High standard of written communication
- Proven project management skills
- Ability to communicate clearly with non-technical users
- Ability to work independently or as part of a team - Receives little instruction on day-to-day work and general instructions on new assignments
- Adaptable to changing technologies and possess a strong customer service mindset
- Knowledge of Risk Management principles and ISO 27001 best practices
- Understanding of compliance control environments
- Understanding of CIS best practice principles
- Knowledge of Microsoft technologies such as Active Directory, Microsoft 365, and MS Teams
- At least six years’ experience as a senior IT support professional
- A degree in IT, Computing, Computer Science, or another relevant subject
- Experience working in a fast-paced and dynamic environment, providing quick responses while maintaining quality and accuracy
- Experience supporting executive and high-level team members
- Experience in supporting both macOS and Windows users
- Experience in SaaS product administration (e.g. Zoom, Salesforce)
- According to LinkedIn's Gender Insights Report, women apply for 20% fewer jobs than men, despite similar job search behaviors. At Enable, we’re committed to closing this gap by encouraging women and underrepresented groups to apply, even if they don’t meet all qualifications
What the job involves
- As a Senior IT Support Specialist, you will be responsible for supporting end-users of a rapidly growing international SaaS provider
- A Senior IT Support Specialist will contribute to all of the general responsibilities of the IT department and the specific responsibilities within the remit of support that are applicable to this role using their own skills and experience
- Monitor IT support tickets, responding to tickets or assigning to the team as appropriate
- Provide technical support to end-users via tickets, phone, email, or in person
- Diagnose and resolve technical issues related to hardware, software, and network systems
- Procurement and provisioning of computer equipment
- Install and configure computer hardware and software (inclusive of SaaS)
- Maintain and upgrade computer systems
- End-user account administration and configuration
- Troubleshoot network and connectivity issues
- Provide training and technical guidance to end-users
- Maintain documentation of technical processes and procedures
- Monitor and maintain IT inventory and asset management
- Collaborate with other IT staff members to ensure the smooth operation of systems
- Conduct research to identify new technologies and best practices for improving IT operations
- Running and contributing to proactive complex discreet IT projects
- Mentorship of more junior team members and assist with their skills development
- Working closely with other team functions, seniors, and management
- Performing IT inductions to new hires independently
- Evangelise IT services when interacting with other functions
Our take
Rebates – payments from seller to buyer after the buyer has purchased specified goods – are an essential part of operations in a range of industries, acting as both an incentive to drive sales and a way to foster loyalty between trading partners. However, the archaic systems and timely practices surrounding the management of these rebates have the potential to negate the intended benefits. Enable delivers a rebate management platform that drives trusted relationships between B2B trading partners by simplifying processes and minimising disputes.
Enable was founded in 2016 in response to supply chain problems caused by broken trust, lost agreements, and siloed data surrounding rebates. Its platform automates processes to increase efficiency, accelerates rebate claims, manages pricing calculations and, importantly, reduces disputes by keeping accurate audit trails. The company stands out by focusing not only on simplifying rebate processes, but also by converting rebates into an “engine for growth”.
Enable has raised considerable funding and support, serving many customers, demonstrating the utility of its product. Investment is cited to increase headcount and accelerate its growth into new global markets.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
61% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Nov 2023
$120m
SERIES D
Oct 2022
$94m
SERIES C
Total funding: $273.8m
Company benefits
- Hybrid working environment
- Work-life balance
- Free food and drink
- Generous vacation time
- Colleague bonus plan
- Cycle to work scheme
- Parental leave
- Wellness program
- Regular social events
- Equity plan
- Bring your pets to work
- Electric vehicle scheme
Company HQ
The East Cut, San Francisco, CA
Leadership
Andrew Butt
(Co-Founder & CEO)Co-Founder and former Managing Director of the eCommerce division of DCS Group. Co-Founder and former Director of Enable Infomatrix.
David Hunt
(Co-Founder)Member of CEO Group at Vistage Worldwide. Former Operations Director of the eCommerce division of DCS Group.
Salary benchmarks
We don't have enough data yet to provide salary benchmarks for this role.
Submit your salary to help other candidates with crowdsourced salary estimates.
Share this job
View 3 more jobs at Enable