Principal Implementation Engineer, Forter

• 5-7 years of previous technical integrations experience
• 5 years of client facing and or consultative experience
• Experience working directly with enterprise clients
• Solid understanding of API integrations
• Experience with JavaScript, JSON concepts, and other web and database technology

Desirable

• We are looking for a motivated, energetic, and focused Principal Implementation Engineer to be the technical face of Forter to our customers, based in London
• You will be responsible for managing the client onboarding process, answering all technical questions arising pre- and post-sale, assessing customer needs and resolving their technical questions, and identifying and adapting Forter’s products and services, as necessary
• You will work in conjunction with our R&D, Sales, Solutions Consulting, Customer Success, and Product Management / Analytics teams as a key technical advisor and product advocate for our solutions, ensuring that Forter consistently delivers superior service and support to existing and prospective customers
• Build integration project plans with merchants/partners to Forter’s software, driving the plan to completion, and evaluating success throughout
• Manage all aspects of integration projects, including coordinating with Forter engineering, product, and analytics resources, as well as merchant resources in accordance with project management best practices
• Become an expert on Forter’s technical integration technologies, such as API operations, JavaScript, and JSON concepts, as well as other web and database technology
• Maintain and update shared project plans and ensure project reporting is consistently delivered to internal and external project stakeholders
• Ensure clients and vendors that internal resources are on-track with their requirements so the project plans run smoothly
• Manage any issues that may arise during the on-boarding process; act as the primary point of contact for existing clients with respect to Forter's integration technology
• Support the sales and customer success departments by developing a deep understanding and working knowledge of Forter's service
• Enable sales and customer success by continually developing new documentation to more easily communicate Forter’s integration technology and simplify the on-boarding process
• Help remove barriers for existing and potential partners by clearly articulating Forter’s integration technology and helping scope projects with a relentless drive for quality
• Working with clients or partners to perform and document data/technical gap analysis