Technical Account Manager, Altana

• You have 4-6 years of customer management, technology consulting, or general technology delivery experience, ideally some that involves working with government stakeholders
• You are just as comfortable working with software engineers and data scientists as you are with non-technical customer stakeholders, and have previous experience of translating complex data or technology concepts to new audiences
• You can demonstrate a history of successfully expanding technical accounts year over year or leading complex software projects and programmes to successful outcomes
• Your ability to establish positive relationships and influence others is a key asset, complemented by excellent communication and interpersonal skills, balancing approachability with persistence
• You're open to feedback and thrive on cross-functional collaboration to drive continuous improvements
• You exhibit good judgement and a willingness to dive into the nitty-gritty to achieve team objectives
• You are eligible and willing to obtain a UK Security Check (SC) clearance or have an active clearance already

Desirable

• We’re looking for a dedicated Technical Account Manager (TAM) who will have the exciting opportunity to collaborate closely with our International Government customers, guiding them in effectively and efficiently operating Altana’s platform
• As a TAM, you’ll be the driving force behind user adoption, product enablement, and value realisation, ensuring overall customer success
• You’ll be our customers’ champion, serving as their day-to-day relationship manager, conducting regular check-ins, and helping their end users consistently translate product insights into operational value
• Internally, you’ll articulate recurring customer needs and pain points to the business, wrangle cross-functional engineering and product teams to deliver on planned deliverables for your user base, and develop account strategies to strengthen our ongoing partnership with customers
• You’ll evolve into a power use of Altana’s products and will use this knowledge to stimulate growth of product usage, up-selling, and cross-selling expansions. You will own the success of our customer deployments, focusing heavily on value creation and customer outcomes
• Manage successful customer deployments and technical work streams from end-to-end, with the ability to effectively manage priorities, deliver on-time, and communicate effectively internally and with customers
• Become a power-user of the Atlas platform, then support Public Sector customers in rapidly achieving value, while identifying new use cases to address customer pain points
• Own customer relationships including conducting Quarterly Business Reviews and leveraging data-driven insights to astonish our clients while promptly relaying valuable feedback to the appropriate Altana teams
• Respond to user support queries and build processes that enable us to scale our TAM functions as our customer base increases
• Be held accountable for effectively synthesising and communicating feedback to the product team
• Coordinate the specification of new or expanded features, involving deep collaboration with Altana’s Product & Engineering teams
• Collaborate with our Implementation Engineering team to ensure successful delivery and work closely with our Sales Engineering team to identify and prioritise growth opportunities
• Collaborate with Account Executives to identify and capitalise on expansion opportunities, transforming them into reality
• Balance strategic thinking with tactical execution, connecting day-to-day account management with broader commercial and product goals
• Grow to become an expert in how governments and enterprises can leverage technology to address supply chain risk, trade enforcement and trade facilitation use cases