Senior Site Reliability Engineer, Jobber

• Demonstrated expertise in providing systems support within a cloud environment, preferably AWS and its various services. Some Azure Cloud skillset will be handy too!
• Experience with IaC using Terraform
• Experience optimizing and improving continuous deployment performance
• The ability to juggle multiple projects and incident management
• Relevant experience in programming languages such as Ruby, Python, or Bash
• A deep passion for learning, reliability, automation, orchestration, and continuous improvement
• A strong commitment to problem-solving and a keen interest in technology
• Exceptional interpersonal skills, enabling effective collaboration with cross-functional teams even in challenging high-pressure situations
• Sought out and learned the most effective practices and tools to hone your craft, including how to effectively incorporate AI, even if it isn't broadly adopted in your current company

Desirable

• We're looking for new Senior Site Reliability Engineers to be part of our Product Software Engineering team
• Our Software Engineering team is pivotal to Jobber's success, creating software that adds value to tens of thousands of users worldwide
• We believe in perpetual growth and learning, providing continuous 1:1 support, feedback from managers and our Talent Development team, and nurturing your innate curiosity
• As a part of our Cloud Infrastructure Team, you'll play a critical role in empowering our product development teams, ensuring the safe release of software, and maintaining top-tier application performance and stability
• Jobber mainly uses ECS/Fargate in its cloud environment (AWS)
• Your part in the SRE Team, a.k.a. the "McCloud Team", will include daily collaboration by participating in paired programming sessions, regular zoom meetings and slack conversations, to ensure teams are aligned, informed and prepared for what is next
• In 2025, the team plans to split duties of McCloud into the core team (working closely with SRE peers and McCloud initiatives) and the streaming team (more cross team collaboration and requirements gathering work)
• In this role, you will be expected to leverage AI tools to augment your capabilities while maintaining engineering judgment and standards
• You'll work closely with your peers to mentor others and build relationships, ensuring that everyone understands how their role impacts others Jobber wide
• We all lean on our leadership skills on the McCloud Team to drive results
• Reporting to the Manager, Production Engineering, the Senior Site Reliability Engineer will collaborate with the cloud infrastructure team to build and maintain a cutting-edge product that supports the success of our customers and their small businesses
• Your mission will involve tackling challenges faced by millions of entrepreneurs and crafting solutions to uphold the availability and responsiveness of our infrastructure
• Collaborate on the design, implementation, operation, and maintenance of our AWS infrastructure, leveraging Infrastructure-as-Code principles
• Developing and maintaining local tooling for development and observability tools, including deployment tools and interfaces into AWS, CircleCI, and other infrastructure components
• Active participation in our on-call rotation, actively contributing to the enhancement of the on-call experience for the team

• An interview with a Talent team member (45 mins)
• A Hiring Manager Interview (60 mins),
• A take-home challenge (on-your-own-time)
• With a follow-up Functional Technical Interview (90 mins)
• A Senior Leadership Interview (30 mins)