IT Systems & Program Manager, Branch

• The ideal candidate will have a strong background in program management as well as experience managing IT operations
• At least 10 years of experience in Information Technology field; IT operations and systems engineering preferred
• Bachelor’s degree in Computer Science, Information Systems, Business, or related discipline; Master’s degree is a plus
• Extensive hands-on experience managing IT operations and systems engineering including Okta, Duo, GSuite, Slack, Zoom, Jamf, Salesforce
• Previous experience leading or managing desktop and helpdesk teams
• Past experience implementing and managing HRIS, CRM, and Project Management tools such as UKG, Workday, Paychex, Paylocity, ADP, Zendesk, JIRA, Asana, or Confluence
• Excellent verbal and written communication skills

Desirable

• We are seeking an experienced IT Systems & Program Manager reporting directly to the Head of IT and Security
• This position will lead system implementations including HR, Customer Success, Product, Engineering, Security, and IT
• This is a hands-on position that will require experience with IT systems engineering and operations
• Partner with the business including HR, Customer Success, Product, Engineering, IT and Security teams to implement cross-functional systems such as HRIS, CRM, and Project Management tools
• Work with company leadership on the overall IT strategy and enterprise architecture
• Develop, monitor, and adapt project plans; identify and mitigate risks to deadlines, milestones, deliverables, and budgets
• Develop project related documentation including business requirements and technical specifications
• Work on system implementations, hands-on provisioning of applications, and integrations
• Handle escalated IT operational issues and troubleshooting, and user tickets
• Manage IT systems such as single sign-on, email, finance, HR, marketing, and sales applications
• Participate and lead compliance reviews and audits, and coordinate evidence gathering efforts
• Lead new employee IT onboarding and offboarding including laptop and account management
• Collaborate across all business teams including IT, security, engineering, product, sales, finance, legal, and HR