Technical Operations Engineer, Plaid

• 3+ years of experience supporting a large fleet of macOS devices
• Experience with mobile device management for Apple devices such as Iru, Intune, or Workspace One
• Experience with configuration as code, such as Terraform
• Experience with Bash or Python scripting
• Experience leveraging Claude Code, Codex, or similar tools to improve the quality and efficiency of the solutions you build
• Experience using and managing major central business and development systems
• Experience with Google Workspace
• Experience with Slack
• Experience with Linear, Jira, or other ticketing platforms

Desirable

• The TechOps team is the technical foundation that is a major stakeholder in keeping the company running. We own the systems, tools, and infrastructure that every Plaid employee depends on, from identity and endpoint management to help desk support, office infrastructure, and the internal tooling that powers day-to-day productivity
• What sets us apart from a traditional IT team is how we approach our higher-level goals. We treat corporate infrastructure like an engineering problem: configuration lives in code when possible, endpoint provisioning is automated, access assignment is self-service, and we're always looking for ways to make our systems more reliable and our support burden smaller
• We're a small team with broad ownership and high standards. We work closely with Security, Engineering, and People teams to make sure Plaid's internal environment is secure, scalable, and ready for where the company is going, whether that's a new office, a new compliance requirement, or a new way of working enabled by AI tooling
• In this role, you'll take part in our on-call rotation for a few hours each week, but this isn't just a break/fix IT position. It's a chance to build, improve, and own systems that a thousand-person company depends on
• If you care about doing IT the right way through infrastructure as code, automation-first thinking, and strong security instincts, this team is actively building that culture and needs someone with experience in this area to help us move even faster
• Own and improve Okta configuration, including lifecycle policies, access reviews, MFA enforcement, and Workflows automation
• Manage endpoint configuration via Iru or Kandji, with a preference for policy-as-code and version-controlled configurations
• Build and maintain automation that reduces repetitive support burden
• Evaluate, deploy, and support AI tooling that improves team and company productivity
• Manage SaaS procurement and renewals for the systems the team owns
• Actively own and support company-wide SaaS platforms such as Google Workspace, Linear, Slack, and Okta
• Partner with Engineering, Security, and GTM teams on planned work that crosses into the team's systems or areas of expertise
• Work from the office 3 days per week