Product Manager, Wayfair
Quality and Recovery
A global online homeware marketplace
Be an early applicant
A global online homeware marketplace
1001+ employees
Be an early applicant
1001+ employees
Company mission
To help everyone, anywhere create their feeling of home.
Role
Who you are
- Bachelor’s degree in Computer Science, Computer Engineering or equivalent combination of education and experience is preferred
- 4 + years building products or infrastructure at scale from concept to launch and beyond
- The ability to focus on customer problems and solutions
- To have demonstrated success in creating products that drive business impact
- Sufficient industry literacy to participate in making key choices as well as effectively communicate with technical partners such as engineering
- Strong analytical and data-driven decision making skills
- Excellent communication and stakeholder management skills at the senior partner level
- Positive, people-oriented, and collaborative attitude
- A mentality that pushes through issues with creative solutions and tenacity, while maintaining a grace-under-pressure demeanor
What the job involves
- We are looking for a passionate Product Manager to join the Wayfair Quality and Recovery product team. Our team owns product development and roadmaps for all quality assessments and imperfect inventory monetization products for both the fulfillment and delivery operations within Wayfair CastleGate facilities and Physical Retail Stores
- The successful candidate will be responsible for easy-to-use, relevant, and insightful experience in those user modules enabling the Wayfair associate to identify quality issues, assess any product for quality standards, and properly assign condition information to Live orders, Returns, or On Hand Inventory. Efficient operations will enhance the quality of the customer experience with Wayfair by reducing any exposure to damages, defects, or other customer-facing negative experiences
- Develop a deep understanding of the metrics used to measure the customer experience related to damages, defects, and returns, and how those relate to our fulfillment and transportation operations
- Work to develop best in class tooling to standardize assessment of products that range from ornaments to outdoor sets
- Partner across multiple operations to understand nuances in different stages of the supply chain, from our factory partners to our delivery drivers
- Partner with business stakeholders to understand their businesses and co-develop impactful solutions that drive key business value
- Use Agile processes to collaborate with partnering teams (engineers, experience designers, analytics) to execute the roadmap
- Communicate and promote the product vision and progress throughout Wayfair including senior partners
- Develop and monitor OKRs for key product initiatives and ensure alignment with stakeholder objectives
- Work with management to improve product craft and processes throughout your workgroup
Our take
Wayfair emerged in the early era of eCommerce with a mission to revolutionize online shopping, offering customers a convenient platform to purchase goods. Today, it stands as one of the foremost global players in the online furniture delivery industry, boasting an impressive inventory of over 33 million products.
Renowned for its extensive product range and comprehensive service offerings, Wayfair distinguishes itself by providing an end-to-end customer experience, from browsing to doorstep delivery. Despite its prominence, the company faces profitability challenges attributed largely to expansion expenses. Nonetheless, its solid presence in the competitive online homeware sector solidifies its position as a key contender.
With ambitious global expansion plans, Wayfair remains committed to maintaining its leadership in the industry. As it aspires to become the ultimate destination for all home needs, its more recent ventures into physical retail represent significant strides toward this overarching goal.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Some candidates hear
back within 2 weeks
-14% employee growth in 12 months
Company
Company values
- Relentless Customer Focus: Delivering an exceptional customer experience drives everything we do. We invest in understanding our customers and partners. We are all in customer service
- Deliver Rsults With Agility: We prioritize work that drives long-term value. We execute with urgency, learn from failure, and nimbly pivot. The outcomes of our efforts are impactful, measurable results
- Use Good Judgement: We are bold and confident, never reckless. We make reasoned, calculated decisions based on data, critical thinking, and pattern recognition
- Build the Best Team: We lead by setting the bar high, articulating clear goals, and diving deep. We hire, develop, and leverage only the best. Our leaders continually reevaluate and strengthen their teams and do not shy away from hard decisions. We expect and demonstrate excellence
- Collaborate Effectively: We invest in cross-functional global partnerships that maximize impact and minimize duplication. We prize collaboration in all interactions – with our teammates, stakeholders, and suppliers. We disagree, align, and commit. Effectiveness and efficiency in collaboration are required.
- Respect Others: We earn and show respect, treating our teammates and partners with empathy and inclusion. We presume good intent while prioritizing impact. We balance confidence and candor with humility and kindness.
- Be an Owner: We are Wayfair first. We act on what’s best for the company, ahead of team or individual goals. We spend every dollar as if it is our own. We take pride in Wayfair’s success while planning the next win. We always think long-term
- Innovate & Improve: We are not limited by precedent. We boldly challenge the norm. We continually identify opportunities to innovate, improve, and simplify. We value incremental improvements, but we also look for game-changing breakthroughs.
- Adapt & Grow: We value adaptability and self-reflection. We find opportunity in every change, experience, and mistake. We are committed to continuous self-improvement.
Company HQ
Prudential / St. Botolph, Boston, MA
Articles
Leadership
Niraj Shah
(Co-Founder & CEO)Studied Engineering at Cornell University before co-founding Spinners, a Boston-based IT services company. Previously acted as Entrepreneur in Residence for Greylock and has served as CEO of Wayfair since co-founding the company in 2002.
Steven Conine
(Co-Founder)Co-founded Spinners before working for Operations at iXL. Conine also co-founded Pillar VC in 2016.
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