Senior Manager of Reinvent Work with AI, Lloyds

• Strong stakeholder management and collaboration skills across diverse functions
• Ability to synthesise complex information and present clear recommendations
• Experienced in HR and has change management skills
• Excellent written and verbal communication, including blueprint documentation and senior papers
• Curious and externally oriented—keeps current on future work, agentic systems, and industry trends
• Able to work in ambiguity and proactively find solutions; comfortable navigating evolving priorities
• Self-starter with the initiative to drive work forward independently and as part of a team

Desirable

• Responsible for designing the ecosystem for a future agentic financial services organisation
• This role will focus on reimagining operating models, leadership, accountability, agent integration, workflows, organisational design, built environment, skills, entry roles, culture, and success measures—across both change and run environments
• Working with relevant SMEs to design tomorrow’s requirements to ensure we have the functionality and op model in place to manage future work and workforce, including:
• OD and operating model: Redefine our future operating model
• Leadership: Define the role of leaders/managers in an agentic ecosystem
• Accountability & Decision Making: Clarify human vs. agentic accountabilities, RACI, and agentic decision-making principles
• Agents: Design training, integration, governance, controls, performance management, and lifecycle management (including decommissioning)
• Workflows, Tools & Systems: Identify required changes to tooling and systems
• Built Environment: Assess impacts on collaboration, locations, and physical workspace
• Entry Roles: Protect and nurture entry/emerging talent roles
• Culture & Comms: Build trust, capability, and ongoing awareness
• Success Measures: Define KPIs, risk management, and scaling approaches
• Collaborate with business, tech/data, People, Finance, Legal, Risk, and GIA teams to co-design and validate blueprint elements
• Engage leaders and managers to shape their evolving roles and accountabilities
• Partner with HR, Comms, and L&D to embed culture, skills, and training initiatives
• Scan externally for best practice, case studies (e.g., Agile methodology, ING Agile), and regulatory trends
• Present blueprint drafts, progress, and insights to senior leadership
• Track and report on KPIs, adoption, and impact across change and run environments
• Ensure blueprint aligns with ethical, risk, compliance, and business continuity requirements
• Monitor agentic controls, bias/ethics, and lifecycle management

• End Date: Wednesday 10 December 2025