CX/UX Design Director, Wolters Kluwer

Tax & Accounting

$150.5-268.9k

This role is eligible for Bonus

Senior and Expert level

Austin

Chicago

New York

More information about location

2+ days a week in office

AI-powered solutions for professionals

Be an early applicant

AI-powered solutions for professionals

1001+ employees

B2BEnterpriseLegalBusiness IntelligenceFinancial ServicesAutomation

Be an early applicant

$150.5-268.9k

This role is eligible for Bonus

Senior and Expert level

Austin

Chicago

New York

More information about location

2+ days a week in office

1001+ employees

B2BEnterpriseLegalBusiness IntelligenceFinancial ServicesAutomation

Company mission

To help customers make critical decisions every day by providing expert solutions tha to combine deep domain knowledge with technology.

Job

Company

Role

Who you are

Required Job Qualifications/Skills (5 yrs min.)
Experience with Direct reports of a team range of 10 count (FTE)
Executive Leadership: Proven ability to lead UX at the highest organizational levels
Business Acumen: Understanding of how UX impacts overall business success
Innovation Leadership: Experience driving innovative design and user experience methodologies
Strategic Planning: Proficiency in long-term strategic UX planning and execution
Cross-Organization Influence: Ability to influence business decisions at the executive level
Financial Management: Skill in managing department budgets and financial planning
Thought Leadership: Recognition as a leader in the UX field with experience in public speaking and industry engagement
Metrics and Impact: Strong focus on measuring and reporting the impact of UX on business outcomes
Prompt Design: Crafting effective prompts for generative AI tools to deliver accurate and contextually relevant outputs
Conversational Interface Design: Creating intuitive and human-like interactions for chatbots and voice assistants
Personalization Strategies: Leveraging AI to deliver tailored experiences based on user behavior and predictive analytics
Predictive UX: Designing experiences that anticipate user needs through machine learning insights
AI Ethics & Responsible Design: Ensuring fairness, transparency, and bias mitigation in AI-driven experiences
Explainability & Trust: Communicating AI decisions clearly to build user confidence and trust
Data-Driven UX: Applying AI-powered analytics to inform design decisions and optimize user journeys
Human-AI Collaboration: Designing workflows that balance automation with human oversight for optimal outcomes

What the job involves

As the CX/UX Design Director (Tax & Accounting), you will provide high-level leadership and strategic direction for all UX design activities within the organization
This senior role requires extensive experience in UX design and the ability to drive innovation and excellence across all user experience touchpoints
You will be responsible for the overall performance and results of the UX department, ensuring that our products provide unparalleled user experiences that drive business success
You will report to the VP, User Experience & Design, and work under the leadership of the SVP & CTO, DXG
Lead strategic planning for all UX design efforts within the organization
Oversee the development and execution of UX research and design initiatives
Provide mentorship and guidance to senior UX managers and professionals
Drive innovation in design thinking and user experience methodologies
Ensure UX consistency and excellence across all product lines
Collaborate with executive leadership to align UX strategy with business goals
Oversee the UX department budget and resource allocation
Advocate for user-centered design principles at the highest levels of the organization
Monitor and report on UX performance and impact metrics
Represent the organization at industry conferences and events, driving thought leadership in UX

Our take

For over 185 years, Wolters Kluwer has been innovating the way professionals and businesses work. The company has expanded to offer a substantial range of services across the Health, Tax & Accounting, Finance, Compliance, and Legal sectors.

While operating across so many sectors comes with an extensive range of competition, Wolters Kluwer serves customers in over 180 countries, which has been managed, in part, due to its 70+ acquisitions. For example, the company has recently acquired leading artificial intelligence technology company Della AI, which will become part of its legal software unit, to further advance its natural language processing capabilities.

Freddie

Company Specialist at Welcome to the Jungle

Insights

Led by a woman

Glassdoor (3.7)

Company

Company HQ

Alphen aan den Rijn, Netherlands

Leadership

Nancy McKinstry

(CEO & Chairman of the Executive Board, not founder)

Held various roles at the company before being named CEO in 2003. Current Member of the Board of Directors at various companies including Accenture, Abbot, Russel Reynolds Associates, and Columbia Business School.

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