National Channel Manager, Level AI

Salary not provided

+ Incentive compensation and stock options

Mid and Senior level

Remote from US

More information about location

Human-quality AI for every customer interaction

Job no longer available

Human-quality AI for every customer interaction

201-500 employees

B2BArtificial IntelligenceEnterpriseAnalyticsCustomer serviceSaaSAutomation

Job no longer available

Salary not provided

+ Incentive compensation and stock options

Mid and Senior level

Remote from US

More information about location

201-500 employees

B2BArtificial IntelligenceEnterpriseAnalyticsCustomer serviceSaaSAutomation

Company mission

To blend human and machine intelligence to transform customer experiences.

Job

Company

Role

Who you are

The ideal candidate will possess a strong SaaS and/or telecom background of direct sales and channel partner development
You must be comfortable operating in a fast-paced, dynamic environment, interacting with partner prospects at a wide range of organizations and working hand-in-hand with channel partners to generate new business
Experience in CX, CCaaS or AI
4+ years working in SaaS/technology business development and/or sales
Proven results in partnerships, including negotiating agreements, navigating complex organizations, onboarding partners, and managing/optimizing ongoing relationships
Experience managing TSB relationships. Specifically experience working with Telaurs, Avant, Intelisys, or Bridgepointe
Excellent communication and presentation skills
Highly organized self-starter who runs toward opportunities
Creative and critical thinker
Comfortable operating in a fast-paced, dynamic startup environment

What the job involves

As a member of this fast-growing Channel organization, you will be responsible for developing and nurturing a portfolio of channel partners across the Technology Solutions Broker and Technology Advisor ecosystem
You will also be responsible for generating pipeline quota for your channel partner accounts
Supporting TSB's (Technology Solution Brokers) and the referral channel
Drive engagement, pipeline and ultimately revenue through Level AI partnerships
Engage other prospective platform partners, and explore and define strategy and opportunities
Structure, negotiate and execute deals with prospective platform partners
Understand and internalize the Level AI vision, solution set, product roadmap, and go-to-market activities and -effectively communicate these to partner constituents
Collaborate with our Sales, Marketing, Product and Customer Success teams to identify high value opportunities and create partner enablement content and infrastructure
Prepare tailored presentation materials and conduct presentations/demos to accelerate partner acquisition and retention

Our take

Contact centres play a critical role in modern businesses, yet they continue to face persistent challenges such as high staff turnover, operational inefficiencies, and the pressure of managing large volumes of customer interactions. On top of this, traditional approaches often struggle to consistently improve service quality while also ensuring customer data is handled securely.

Level AI addresses these issues with AI-powered tools designed to enhance contact centre operations, By leveraging generative AI and large language models (LLMs), the platform analyses customer conversations, delivers real-time support to agents, and automates processes such as quality assurance and sentiment analysis.

Following a significant funding round in 2024, the company announced plans to expand its team and accelerate product innovations. With this foundation, Level AIremains focused on helping organizations strengthen customer interactions and drive greater efficiency across their contact centre operations.

Kirsty

Company Specialist at Welcome to the Jungle

Insights

Top investors

Glassdoor (4.2)

Company

Funding (last 2 of 4 rounds)

Jul 2024

$39.4m

SERIES C

Mar 2022

$20m

EARLY VC

Total funding: $74.4m

Company HQ

Old Mountain View, Mountain View, CA

Leadership

Ashish Nagar

(Founder & CEO)

Previously a Product Manager at Amazon Alexa's Conversational AI Team. Worked as Director of Product & Business at both Relcy, Inc. and Kinestral Technologies Inc. Also worked as a Venture Capitalist at Investor Growth Capital and was a Senior Associate at The Boston Consulting Group.

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