National Channel Manager, Level AI

Salary not provided

+ Incentive compensation and stock options

Mid and Senior level

Remote from US

More information about location

AI & natural language understanding (NLU) for call centers

Open for applications

AI & natural language understanding (NLU) for call centers

101-200 employees

B2BArtificial IntelligenceEnterpriseAnalyticsCustomer serviceSaaSAutomation

Open for applications

Salary not provided

+ Incentive compensation and stock options

Mid and Senior level

Remote from US

More information about location

101-200 employees

B2BArtificial IntelligenceEnterpriseAnalyticsCustomer serviceSaaSAutomation

Company mission

To blend human and machine intelligence to transform customer experiences.

Job

Company

Role

Who you are

The ideal candidate will possess a strong SaaS and/or telecom background of direct sales and channel partner development
You must be comfortable operating in a fast-paced, dynamic environment, interacting with partner prospects at a wide range of organizations and working hand-in-hand with channel partners to generate new business
Experience in CX, CCaaS or AI
4+ years working in SaaS/technology business development and/or sales
Proven results in partnerships, including negotiating agreements, navigating complex organizations, onboarding partners, and managing/optimizing ongoing relationships
Experience managing TSB relationships. Specifically experience working with Telaurs, Avant, Intelisys, or Bridgepointe
Excellent communication and presentation skills
Highly organized self-starter who runs toward opportunities
Creative and critical thinker
Comfortable operating in a fast-paced, dynamic startup environment

What the job involves

As a member of this fast-growing Channel organization, you will be responsible for developing and nurturing a portfolio of channel partners across the Technology Solutions Broker and Technology Advisor ecosystem
You will also be responsible for generating pipeline quota for your channel partner accounts
Supporting TSB's (Technology Solution Brokers) and the referral channel
Drive engagement, pipeline and ultimately revenue through Level AI partnerships
Engage other prospective platform partners, and explore and define strategy and opportunities
Structure, negotiate and execute deals with prospective platform partners
Understand and internalize the Level AI vision, solution set, product roadmap, and go-to-market activities and -effectively communicate these to partner constituents
Collaborate with our Sales, Marketing, Product and Customer Success teams to identify high value opportunities and create partner enablement content and infrastructure
Prepare tailored presentation materials and conduct presentations/demos to accelerate partner acquisition and retention

Our take

Contact centres are vital for businesses, but they face challenges like high turnover, low efficiency, and managing large volumes of customer interactions,. Traditional methods often fall short in improving service quality and securely handling customer data.

Level AI addresses these challenges with AI-powered tools that enhance contact centre operations. Using generative AI and large language models (LLMs), the platform analyzes customer conversations, provides real-time agent support, and automates tasks like quality assurance and sentiment analysis.

Having recently landed significant funding, the company is ready to expand its team and further innovate. With these resources, level AI is set to make even bigger waves in the contact centre world, helping businesses improve customer interactions and boost efficiency.

Kirsty

Company Specialist at Welcome to the Jungle

Insights

Top investors

Glassdoor (4.2)

Company

Funding (last 2 of 4 rounds)

Jul 2024

$39.4m

SERIES C

Mar 2022

$20m

EARLY VC

Total funding: $74.4m

Company benefits

Equity
Unlimited paid vacation
Remote work options

Company HQ

Old Mountain View, Mountain View, CA

Leadership

Ashish Nagar

(CEO)

Previously a Product Manager at Amazon Alexa's Conversational AI Team. Worked as Director of Product & Business at both Relcy, Inc. and Kinestral Technologies Inc. Also worked as a Venture Capitalist at Investor Growth Capital and was a Senior Associate at The Boston Consulting Group.

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