Implementation Lead, Age of Learning
$120-140k
Digital educational materials
Be an early applicant
Digital educational materials
501-1000 employees
Be an early applicant
$120-140k
501-1000 employees
Company mission
To help children everywhere build a strong foundation for academic success and a lifelong love of learning.
Role
Who you are
- We are seeking a passionate, highly detail-driven, self-motivated and collaborative individual who can navigate the technical and relationship-driven aspects of customer onboarding and support
- 8+ years of experience in customer implementation, customer success, or product management; ideally within EdTech or K–12 technology
- Proven experience collaborating with teams
- Skilled at collaborating with sales and product teams to drive successful implementation of Age of Learning solutions
- Proficient in CRM software, Excel, and data analysis tools
- Strong knowledge of learning management systems (LMS) and other educational technology platforms
- Expertise in rostering tools, including Clever and ClassLink
- Excellent organizational and project management skills, with the ability to handle multiple initiatives simultaneously
- Strong analytical and problem-solving skills, with a proactive approach to issue resolution
- Comfortable working in a fast-paced, dynamic startup environment
- Passionate about education and improving learning outcomes
- Willingness to travel up to 30% for customer meetings and industry events
- Bachelor’s degree in Education, Business, or a related field, or equivalent experience
What the job involves
- Age of Learning is seeking to add an Implementation Lead, to help us as we expand our global reach and increase the educational impact of our programs
- As a leader on the Customer Success team this individual will oversee the initial post-sale onboarding process of our K-12 customers to ensure a successful product implementation and oversee post-launch technical needs to improve adoption and usage
- Oversee and manage key accounts with a focus on technical support and implementation
- Serve as the primary stakeholder for technical escalations, collaborating cross-functionally with Engineering and IT to deliver timely, effective solutions
- Develop, optimize, and implement playbooks and processes for post-launch implementation and technical support
- Drive initiatives to improve implementation metrics such as time-to-launch, time-to-value, and customer satisfaction
- Project manage the full customer journey, aligning people, processes, and systems for successful product delivery
- Partner with Product and Engineering teams to align technical enhancements with evolving customer needs
Our take
Age of Learning creates and distributes digital educational material to schools, educators, and families. The company's programs have been used worldwide to educate millions of children through a range of stories and games, many of which feature its main character ABCmouse.
As with many trends, the move to digitize education was accelerated by the global pandemic, with how children are taught reshaped by at-home classes and remote learning. Age of Learning has capitalized on the eagerness of parents and schools to continue embracing new technologies, launching its Personalized Mastery Learning Ecosystem for schools, which enables teachers, families, and administrators to focus on the individual learning needs of students, and accelerate literacy and maths skills through technology and learning science.
And this approach to education hasn't gone unnoticed, with the company named one of TIME's Top EdTech Companies of 2024 alongside making the GSV 150 list of Most Transformational Growth Companies in Digital Learning and Workforce Skills. Strengthening the companies reputation, Age of Learning is ready for continued growth and to shape the future of digital learning.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
-17% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
Jul 2021
$300m
GROWTH EQUITY VC
Aug 2020
$50m
SERIES B
Total funding: $500m
Company benefits
- 90% of employee health and welfare benefits premiums & 65% of dependent benefits premiums
- A 401(k) program with employer match
- 15 paid vacation days (increases to 20 days on your 3-year anniversary), 12 observed national paid holidays plus 9 sick days
- Our flexible work culture means 2 or more days in the office (hybrid) or 100% fully remote options available for most positions
Company HQ
Downtown, Glendale, CA
Leadership
Alex Galvagni
(CEO & CPO)Initially joined Age of Learning in 2016 as CPO in 2016 and became CEO in 2023. Prior to this, they were a General Manager at Warner Gros. Entertainment Group of Companies, Head of Studios at Crowdstar, and President & COO at Transpera.
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