Director of International HR Operations, Justworks

• You are a trusted executive partner who brings deep expertise across global employment compliance, HR operations, and employer-of-record (EOR) models, paired with a strong customer and employee experience mindset
• You excel at translating complex legal, regulatory, and operational requirements into clear, scalable processes and narratives that can be executed consistently across regions
• You are energized by complexity and scale
• You enjoy building global operating models, leading senior regional leaders, and partnering cross-functionally with Product, Legal, Compliance, Finance, Sales, and Customer Success to ensure HR operations are both compliant and commercially aligned
• You think strategically but are not afraid to go deep when needed—understanding how and why systems, laws, and processes work, and improving them end to end
• You bring a people-first leadership style, a strong sense of accountability, and a passion for innovation, continuously identifying opportunities to leverage technology, automation, and AI to elevate global HR operations and customer outcomes
• Minimum of 10+ years of progressive HR experience, with significant leadership responsibility across global or multi-regional HR operations
• Proven experience designing and leading HR operations at scale, including compliance, employee relations, payroll, benefits, and lifecycle management
• Deep experience managing complex, high-risk HR and legal situations involving employees and customers across multiple jurisdictions
• Demonstrated success partnering with Product and Engineering teams to operationalize compliant HR and EOR products
• Strong track record of leading and developing senior managers and globally distributed teams
• Experience establishing global operating models, SOPs, and governance frameworks
• Deep knowledge of data governance, privacy, and compliance within an HR and international context
• Highly collaborative, business-oriented leader with a customer-first mindset

Desirable

• As the Global Director of HR Operations, you are the leader responsible for setting and executing the global HR operations strategy across all international markets
• Reporting into the VP of International Operations, you own the design, governance, and continuous improvement of compliant, scalable, and people-centered HR operational frameworks that support employees, customers, and the business globally
• Set the global vision, strategy, and operating model for HR Operations across the full employee and customer lifecycle
• Lead and develop a globally distributed team of regional HR Operations leaders and specialists, establishing clear ownership, performance standards, and career development pathways
• Own global HR compliance strategy, ensuring adherence to local labor laws, data privacy, and regulatory requirements across all countries of operation, in close partnership with Legal and Compliance
• Build and maintain a robust global network of external advisors and in-country experts across legal, HR, payroll, and benefits domains
• Partner with Product, Engineering, and Compliance to shape HR-related product strategy, roadmap decisions, and operational readiness, with a focus on scalable and compliant international offerings
• Collaborate with Customer Success, Sales, Revenue Enablement, and Marketing to develop HR content, tooling, and education that supports both internal teams and external customers
• Serve as the senior escalation point for complex, high-risk employee relations, compliance, and customer issues, providing clear guidance and decision-making grounded in risk awareness and business impact
• Design and implement global standards, policies, SOPs, and documentation that balance consistency with necessary local flexibility
• Champion continuous improvement initiatives, leveraging data, customer feedback, and operational insights to improve efficiency, compliance, and experience
• Drive innovation through the adoption of new technologies, automation, and AI to enhance HR operations at scale
• Other duties as needed based on department and/or organizational needs
• As the Global Director of HR Operations, your success is measured by the organization’s ability to operate compliantly, efficiently, and consistently across markets while delivering exceptional employee and customer experiences
• Strategic and consultative leadership – builds trusted partnerships with senior stakeholders, understands complex business challenges, and designs scalable, global solutions
• Executive-level communication – clearly and persuasively articulates complex concepts to diverse audiences, from frontline teams to executive leadership
• Accountability and ownership – sets high standards, takes responsibility for outcomes, and drives results across global teams
• Adaptability at scale – navigates ambiguity and change across markets, adjusting strategy and execution as business and regulatory environments evolve
• Solution-oriented mindset – identifies root causes and implements sustainable, forward-looking solutions rather than short-term fixes
• Intellectual curiosity – continuously learns about global employment trends, regulatory changes, and emerging technologies
• Risk assessment and governance – applies rigorous, structured approaches to identifying, mitigating, and managing legal and operational risk
• Complexity management – synthesizes large volumes of nuanced, sometimes conflicting information to drive clear decisions and action