Principal Customer Success Manager, Checkr
Midmarket
$143-168k
OTE
2-3 days a week in office
Automated background checks
Job no longer available
Automated background checks
1001+ employees
Job no longer available
$143-168k
OTE
2-3 days a week in office
1001+ employees
Company mission
To build a fairer future by designing technology to create opportunities for all.
Role
Who you are
- 5+ years of customer success/account management/sales experience
- Strong customer focus, you care about your customers and view their success as your own
- A consultative approach to problem solving, and ability to manage customer expectations
- Excellent written and verbal communication skills - able to simplify complex topics in a friendly and approachable manner
- You are flexible and able to juggle and complete multiple priorities and projects (internally and externally) in a fast-paced environment
- You learn quickly and are excited to take on challenging new projects
- General knowledge of software applications i.e. Salesforce, Zendesk, Google Apps, etc
- You enjoy planning, executing, iterating, winning, and celebrating our individual and collective success
- Experience in the SaaS or Human Resources space is a plus
What the job involves
- As a Principal Customer Success Manager - Midmarket, you will work as part of a customer success team responsible for driving product adoption, growth, value, and partnership with our Midmarket customers
- Success in this role will be measured by your ability to deepen existing relationships through strategic alignment and by quickly winning the trust of key customer stakeholders
- You will work with fellow professionals who succeed through collaboration, grit, and constant learning
- You will also partner directly with the customer’s leadership team through polished communication and strong executive presence, allowing you to act as a trusted advisor and advocate while ensuring the overall health of your accounts
- Establish a deep level of customer trust to solidify existing strategic partnerships
- Provide thought leadership and strategic planning for account expansion
- Navigate challenges and escalate issues as needed
- Collaborate with Account Management for account health and growth/expansion opportunities
- Build strong relationships with customers at various levels
- Drive account management cadence and collaborate with internal teams for customer success
- Develop a deep understanding of Checkr products and processes and how they map to customer’s programs to drive positive business outcomes
- Collaborate with internal stakeholders (Engineering, Product, Sales, Support, and Executives) to complete customer goals and, in general, be the voice of the customer to provide visibility and/or escalations
Our take
Checkr addresses the unpleasant and time consuming process of background checks so that companies using on-demand employees can make safer, more informed hiring decisions in less time. Background checks are a critical part of the hiring process, and CEO Daniel Yannisse noticed that they were painfully slow, resulting in loss of work for candidates and productivity downturns for employers.
Before Checkr entered the market in 2014 with its innovative AI technology and a solid $50m in venture capital funding, companies were waiting upwards of two weeks for their checks. Checkr substantially reduces this time frame and has grown to receive a $5 billion valuation.
Checkr has accelerated growth by making several highly advantageous acquisitions of competitor companies GoodHire and Inflection. As the world of work embraces diversity and inclusion, the company announced an end-to-end service for candidates wishing to expunge their criminal records, furthering the company’s ‘fair chance’ mission and clearing 1000s of candidates for free since 2021. New products launched at the end of 2023 include Checkr Pay (providing access to payment right after a shift) and Checkr Onboard (unified onboarding processes), exemplifying how Checkr is keeping pace with a rapidly changing, flexible, and mobile-first workforce.
Freddie
Company Specialist at Welcome to the Jungle
Insights
18% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Sep 2021
$250m
SERIES E
Sep 2019
$160m
SERIES D
Total funding: $555.1m
Company benefits
- Parental leave
- Stock optoins
- Work from home opportunities
- Comprehensive Health Plans | We cover 100% of insurance premiums and offer generous parental and family leave
- Competitive Compensation | We offer competitive salaries and meaningful equity
- A Variety of Food and Snacks | Our culinary team serves a rotating menu for lunch each day, along with unlimited snacks and drinks
- Wellness Programs | We invest in the holistic well-being of every team member through education reimbursements, onsite massages, and physical therapy
- Flexible Paid Time Off | We want you to take the time you need to relax and recharge
- Fitness and Public Transport Reimbursement | We’ll cover your commute and help you stay active with our onsite gym or fitness provider of choice
Company HQ
Financial District, San Francisco, CA
Leadership
Jonathan Perichon
(CTO)After an MSc in Computer Science, Jonathan worked as a Software Engineer at Mogreet and deliv for a combined year and a half. He co-founded Checkr in May 2014, serving as CTO since.
Daniel Yanisse
(CEO)Daniel worked as a Software Engineer at Mogreet and Deliv before co-founding Checkr.
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