Technical Customer Success Manager, AllVoices
Employee feedback platform
Be an early applicant
Employee feedback platform
21-100 employees
Be an early applicant
21-100 employees
Company mission
AllVoices' mission is to help build safe and happy workplaces for both employees and employers.
Role
Who you are
- 4+ years in a Technical Customer Success or Technical Account Management role at a B2B SaaS company
- Proven ability to build trusted relationships with stakeholders of varying levels
- Strong hands-on experience with APIs (REST, GraphQL), JSON payloads, and debugging integrations
- Working knowledge of SQL for querying and validating customer data
- Ability to read logs, inspect API responses, and diagnose issues across systems
- Demonstrated use of AI tools in a professional context, with a forward-leaning perspective on how AI can improve customer engagement and operational efficiency
- Exceptional communication skills across audiences: you can translate technical concepts for HR practitioners and business priorities for IT teams
- High degree of accountability and revenue ownership
Desirable
- Experience in HR tech or working with HR practitioners and people operations teams
- Familiarity with HRIS systems, HR workflows, or compliance environments
- Experience with CS Operations, process design, or driving efficiency improvements within a Customer Success organization
What the job involves
- We're looking for a Technical Customer Success Manager who sits at the intersection of relationship management, technical fluency, and commercial ownership
- We are looking for someone who leads with curiosity and empathy, earns trust through expertise and follow-through, and holds themselves accountable to customer outcomes
- Serve as the technical point of contact for your accounts, handling data queries, API/integration troubleshooting, and JSON-based configuration support independently and with confidence
- Guide customers through API implementations, including authentication, data mapping, and error handling
- Work with customer data structures (HRIS, case management, etc.) to ensure clean ingestion and reporting accuracy
- Diagnose complex issues across systems, logs, and data flows — not just UI-level problems
- Partner with customer IT teams on security, data governance, and integration best practices
- Act as a credible technical voice in customer conversations, able to engage meaningfully with both HR practitioners and IT or systems administrators
- Develop deep, working knowledge of AllVoices' product capabilities, configurations, and underlying logic — enabling you to independently diagnose issues, answer complex customer questions, and resolve problems directly with the customer
- Full lifecycle ownership of an Enterprise book of business — renewals, expansions, upsells, risk mitigation, and ongoing value delivery
- Build deep, multi-threaded relationships across customer organizations, from day-to-day HR practitioners to executive sponsors
- Develop a thorough understanding of each customer's business practices, HR workflows, and organizational structure, to drive tailored success plans
- Partner closely with Product & Engineering to synthesize customer feedback into actionable insights, advocate for high-impact gaps, and influence roadmap prioritization based on demonstrated customer value
- Drive adoption strategy across accounts, identifying underutilized capabilities and building targeted enablement plans to accelerate time-to-value
- Monitor customer health signals proactively, intervening early with structured success plans before issues escalate to risk
Our take
A lack of anonymity can dissuade employees from reporting issues to their employers, leading to reduced employee satisfaction and retention. AllVoices solves this problem with its intelligent employee feedback platform.
AllVoices offers companies and their teams an encrypted, third-party platform for feedback submission. This solution taps into the 74% of employees who say they are less likely to report issues due to a lack of anonymity in the submission process. AllVoices solution allows businesses to reduce employee turnover by providing a safe platform to share their feedback, meaning companies can save invaluable time, money and effort.
AllVoices is trusted by companies like GoPro, Duolingo and Patreon, which is testament to the value of its platform. However, it faces stiff competition from other employee intelligence platforms, such as Actimo and Centrical. Nonetheless, with demand for such services sky-rocketing, AllVoices is likely to see continued growth in the next five years.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 3 rounds)
Aug 2021
$9.6m
SERIES A
Feb 2020
$3m
SEED
Total funding: $13.7m
Company benefits
- Unlimited PTO
- 90% of Medical, Dental and Vision covered for Employee (50% for dependents)
- 401(k) 3% match
- Internet & cellphone stipend
- Equity
Company HQ
Downtown, Santa Monica, CA
Leadership
Claire Schmidt
(Founder & Executive Chairman)Previously worked as Director of Programs at Thorn, and as Senior Director of Giving at Thrive Market. Served as VP of Technology & Innovation at Twentieth Century Fox.
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