Community Manager, FIGS
Canada
More information about location
Medical uniforms & clothing
Be an early applicant
Medical uniforms & clothing
201-500 employees
Be an early applicant
More information about location
201-500 employees
Company mission
To celebrate, empower and serve those who serve others.
Role
Who you are
- The ideal candidate is an experienced marketing professional that loves making new connections, is familiar with global social media and influencer marketing and enjoys helping companies build something from the ground up
- You are organized, have excellent follow-through and an ability to anticipate needs
- Fluency in French is a plus and will be highly valued
- Most importantly, you care!
- 6+ years background in social media and ambassador/influencer marketing and management
- Ability to travel up to 2x per month
- Experience with reporting on influencer marketing campaigns and related efforts on an international basis
- Experience executing contracts internally and externally, especially with a global perspective
- Experience communicating clearly and effectively via email, phone and social media
- Experience representing a brand, communicating values and value propositions
- A self-starter that acts like an owner. They’re self-motivated, highly proactive and demonstrate an ability to work autonomously, anticipating the needs of the projects assigned to them
- A people person who is able to build and maintain relationships that are both friendly and allow for a mutually beneficial relationship that lasts, across international boundaries
- Someone who is familiar with social media and influencer marketing. They stay on top of social media trends and the influencer marketing industry worldwide and want to innovate within it
- Curiosity for discovering influencers & building relationships globally
- Someone who understands the need to make a really good impression on the people they work with, no matter where they are located
- A problem solver. They’re adept at creative problem solving, are extremely resourceful and organized
- Someone who can work on multiple projects at once and be flexible when timelines and priorities shift
- Someone who has a positive attitude, excellent work ethic and strong interpersonal skills. They’re not afraid to get gritty, roll up your sleeves, and do what needs to be done
What the job involves
- FIGS is looking to hire a community manager as we grow our community both domestically and abroad
- Manage and craft the Canadian community strategy - supporting over 100+ healthcare professional ambassadors globally that act as a FIGS brand microphone
- Help support strategic community segmentation efforts, with goal-setting by segment
- Manage the ideation and execution of product launches, 360 campaigns, small scale events, and other brand initiatives with ambassadors on a global scale, including integration into campaigns/casting, event community management, gifting, sampling & engagement, and UGC creation
- Actively manage the scouting and recruiting of new ambassadors, while deepening existing brand ambassador relationships
- Help implement clear processes for the FIGS Awesome Humans Ambassador program
- Manage the day-to-day, while anticipating personal surprises and delights that feel unique to each community member - this is our community’s ‘secret sauce’!
- Report on influencer marketing campaigns, including EMV, impressions by segment. Effectively use data to improve our efforts
- Consistently be looking for ways to help FIGS serve those who serve others!
Our take
FIGS is a medical apparel brand dedicated to providing durable, comfortable, and stylish products for healthcare professionals. Operating on a direct-to-consumer model, FIGS ensures a streamlined connection with its audience.
FIGS' unique selling proposition lies in its Technical Comfort™, featured across a range of antimicrobial, elastic scrubs and uniforms designed with functional pockets. Inspired by the founders personal connection to the challenges faced by healthcare workers, the brand was created to address the discomfort of traditional uniforms and the long, demanding hours common in the profession.
More recently, FIGS has begun executing a strategic shift focused on long-term brand equity rather than short-term promotional growth. In 2024, the company signaled a move away from heavy discounting, instead increasing investment in brand building, international expansion, and new growth channels such as retail and institutional sales through its TEAMS program. While overall revenue growth has remained modest, international sales have grown rapidly, highlighting Asia as a key opportunity for future expansion. And in an increasingly competitive and promotion-driven market, FIGS' emphasis on premium positioning, disciplined pricing, and global brand development reflects a calculated bet on sustainable growth rather than volume-led gains.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
21% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
Jan 2018
$65m
SERIES B
May 2016
$5m
SERIES A
Total funding: $72m
Company benefits
- Health and Wellbeing: Comprehensive benefits and perks package focused on your well-being including: previum medical, dental, and vision coverage, FIGS-sponsored bi-weekly UberEats meal credits, free access to Breethe, a fitness stipend with ClassPass, and a free Peleton room on-site.
- Finance: Amazing 401(k) progream, with a company match up to the first 6% of your contribution. 100% FIGS-sponsored life insurance, disability insurance, access to an Employee Stock Purchase Plan and financial wellness learning opportunities.
- Family: We care for our extended FIGS family by offering generous parental leave, new-parent care meals, and a transition back to work program following leave.
- Time Away: Generous time off - flexible vacation for salaried team members and up to 3 weeks of vacation for hourly team members. We also offer access to leave programs to care for yourself and your family.
- Staying Connected: Weekly company-wide meetings, exclusive Coffee Connection meetings with the FIGS Co-CEOs, and monthly Fruitful Talks with thought-leaders and industry experts. WE support our team members through affinity groups and a thoughtfully designed Buddy Program, fostering friendship and belonging.
- Culture Committee: The Culture Committee creates incredible monthly Culture Programs spotlighting a specific area of wellness, while also finding ways to give back to the local community through volunteerism.
- Furry Friends: We partner with The Wags Club in West LA to provide weekday doggy day care at a partially subsidized cost. We also partner with MetLife to get discounts on pet insurance.
- Employee Discounts & Rewards: Team members receive 50% off, a $75 gift code on birthdays, and a special anniversary gift each year.
Company HQ
Santa Monica, CA
Leadership
Heather Hasson
(Co-Founder & Executive Chairman)Heather studied at the University of Wisconsin-Madison before co-founding FIGS in 2010. She then spent a year at Saïd Business School, and has been a RxArt Board Member since 2019.
Trina Spear
(Co-Founder & CEO)Trina began her career with 4 years at Citi, before working as an Associate at The Blackstone Group for a year. She then co-founded FIGS with Heather in 2010, and has been serving as CEO since.
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