Client Partner, ustwo
$155-190k
+ Business Development Bonus
More information about location
1-2 days a week in office ( Brooklyn, NY)
Digital product studio
Open for applications
Digital product studio
101-200 employees
Open for applications
$155-190k
+ Business Development Bonus
More information about location
1-2 days a week in office ( Brooklyn, NY)
101-200 employees
Company mission
To help clients have confidence in a new future by creating breakthrough experiences.
Role
Who you are
- We’re looking for local candidates who can work from our studio on Tuesdays at a minimum, and who are available to meet clients and collaborate in person when needed
- Tenured experience in client services, account management, lead generation, networking or digital consultancy, with a proven track record of growing high-value client relationships
- Strong commercial acumen with experience in account planning, margin management, and revenue forecasting
- Adept at shaping opportunities in ambiguous contexts, translating evolving client needs into meaningful work
- You have experience partnering with organizations that are shaping the future through technology, from startups to established digital product companies, and understand how to navigate fast-paced, innovation-driven environments
- Skilled communicator and negotiator, able to build credibility with senior stakeholders and guide complex conversations
- Experienced in mentoring and coaching peers, and passionate about creating a collaborative, inclusive, and high-performing culture
- Experience using commercial performance tools such as CRC scores and Pipedrive, and contributing to revenue forecasting through data-informed planning
- Experience working within or alongside vertical industries such as Healthcare, Finance, Energy, Education, or Media
- Demonstrated contribution to company marketing efforts through authored content, case study development, event participation, or speaking engagements
What the job involves
- As a Client Partner at ustwo, you’ll be a trusted leader in nurturing and growing some of our most important client relationships
- You’ll own the health and commercial success of your accounts, ensuring projects deliver excellent outcomes and open doors to longer-term partnerships
- This is a Principal-level role, combining hands-on client relationship management with strategic account planning
- You’ll act as a connector between client ambitions and ustwo’s capabilities, balancing short-term responsiveness with long-term growth
- You’ll work closely with peers across the Client Services team, shaping opportunities, stewarding commercial performance, and helping ustwo adapt in fast-moving, often ambiguous contexts
- Own and grow client relationships, ensuring engagements are built on trust, transparency, and measurable value
- Identify and shape opportunities to extend projects into sustained partnerships aligned with client needs and ustwo’s strengths
- Partner with relevant functions such as Delivery, Strategy, Technology, and Product leads to co-create proposals and roadmaps that are commercially viable and strategically impactful
- Manage account profitability, margin health, and forecasting to ensure work contributes meaningfully to studio and company goals
- Lead strategic account planning, mapping client priorities to ustwo’s offerings and ensuring strong account health
- Bring consultative partnership, commercial acumen, and stakeholder management expertise to client engagements and team collaboration
- Leverage experience in sectors such as, but not limited to, Healthcare, Finance, Energy, Education, or Media to shape relevant solutions and client strategies
- Drive engagement strategies that focus on measurable outcomes for end users and our clients’ businesses
- Contribute to ustwo’s marketing initiatives through thought leadership, client case studies, PR opportunities, or public speaking engagements
- Contribute to evolving ustwo’s ways of working, culture, and commercial approaches, particularly in emerging areas like AI
- Actively build and maintain a relevant professional network to stay close to market shifts and client needs
- Support business development by helping to identify, qualify, and nurture new opportunities globally
- Collaborate as part of a global Client Partner team, ensuring consistency of approach, smooth handovers, and best-practice sharing across regions
Our take
ustwo is a group of digital product studios where creativity and cutting-edge technology blend together to create award-winning solutions. With a focus on design and tech excellence, ustwo partners with clients to tackle challenges and transform ideas into tangible, impactful products.
At the heart of ustwo's process is a focus on the user. By understanding customers needs and outcomes, it crafts unique, innovative solutions that go beyond the ordinary. Driven by the belief that technology should improve lives, ustwo aims to bring joy and value to ever project it takes on, turning complex problems into simple, delightful solutions.
It's also a B-Corporation, standing for social and ethical responsibility, integrating these values into its work and relationships with clients. And it has an impressive portfolio, including major brands like LEGo, Fresenius medical Care, Go Go, Bots, and the Body Coach. Known for its groundbreaking work on mobile ticketing platform DICE and the cionic game Monument Valley, ustwo continues to push boundaries, striving to create fun, meaningful products that improve lives and inspire positive change.
Steph
Company Specialist at Welcome to the Jungle
Insights
-2% employee growth in 12 months
Company
Company benefits
- Healthcare coverage
- Retirement savings
- Profit share
- Wellness & resilience benefits
- Inclusivity training
- People manager training
- Referral bonuses
- Annual growth & development
- Work from anywhere policy
- 10 weeks & 10K at 10 years
- 5 days vacation at 5 years
- 3 month sabbatical at 3 years
Company HQ
London, UK
Leadership
Nicki Sprinz
(CEO)Initially joined ustwo in 2014 as a Business Director, since then they have worked in a number of roles, becoming CEO in 2024. Previously worked as a Writer for the Guardian and freelance before working at NHS Health Scotland, Whitespace, and Made By Many.
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