Associate Customer Success Manager, AutoRABIT
$80k
Salesforce DevOps Solutions
Open for applications
Salesforce DevOps Solutions
201-500 employees
Open for applications
$80k
201-500 employees
Company mission
AutoRABIT's mission is to make Salesforce development easier
Role
Who you are
- Excellent communication and interpersonal skills, with the ability to build rapport with enterprise customers
- Strong problem-solving skills and a customer-centric mindset
- Ability to work collaboratively in a fast-paced environment and manage multiple priorities
- Capable of quickly comprehending and effectively articulating both technical and business concepts
- Experienced in DevOps, DevSecOps or Salesforce development process is a plus
- Familiarity with customer success principles and methodologies is a plus
- A minimum of 2 years of experience in DevOps, DevSecOps, consulting, customer success, account management, or a related field
- Experience with a complex product suite is a plus
- Experience working with F500 accounts, specifically Financial Services or Healthcare accounts is a plus
- Must be based in the US with US work eligibility
What the job involves
- Customer Engagement: Foster strong relationships with key stakeholders at enterprise accounts, serving as their primary point of contact and trusted advisor
- Problem Solving: Engage with customers to thoroughly understand their challenges, identify solution gaps, and clearly articulate the value of proposed solutions
- Expert Guidance: Utilize domain and technical knowledge to proactively remove barriers, leading internal and external resources to ensure the success of our customers
- Proactive Support: Monitor customer usage and health metrics, proactively identifying risks and opportunities to enhance customer experience and outcomes
- Cross-Functional Collaboration: Partner with internal teams, including Sales, Product, and Support, to advocate for customer needs and drive successful outcomes
- Onboarding & Implementation: Oversee the onboarding and implementation process for new enterprise customers, ensuring a smooth transition and adoption of our solutions
- Customer Advocacy: Gather customer feedback and insights, sharing valuable input with internal teams to drive product improvements and enhance the overall customer experience
- Reporting & Metrics: Provide regular updates and performance reports to customers and internal stakeholders, showcasing value delivered and aligning on future goals
- This role is fully remote, and reports to the Director of Customer Success
Our take
Fortune 1000 companies in regulated industries now need to manage their Salesforce environments and Salesforce development with the same rigor and vigilance they have learned to apply to the rest of their more traditional IT apps and systems.
AutoRABIT helps them do this with DevSecOps solutions that are created specifically for the differences in the Salesforce environment. The company is distinguished by its impressive array of products and services from Salesforce data recovery to merging of CRM code from different developers.
The startup is now shifting its focus from operational and security capabilities to cost-reduction strategies. That means investing a portion of new funding into AI and machine learning technologies for automation.
The difficulty for AutoRABIT will be competing on so many fronts. Salesforce tooling is now an incredibly large industry with many individualised use-cases, each with their own startups developing powerful, cutting-edge products. Perhaps the company’s impressive growth will give them the opportunity to acquire some of these new players and protect their market share.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
Company
Funding (last 2 of 3 rounds)
May 2022
$26m
SERIES B
Jun 2021
$7.3m
EARLY VC
Total funding: $45.8m
Company benefits
- A chance to grow within the company
- An opportunity to make a real difference in a dynamic work environment
- A work community that supports your personal development and wellbeing
- An internationally diverse team of technically strong professionals
Company HQ
Financial District, San Francisco, CA
Articles
Leadership
Vijay Rayudu
(CTO)Previously Director of Operations at TechSophy. Before that worked as a Senior Development Manger at Cordys Hyderabad.
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