Site Reliability / Infrastructure Engineer, Medal X General Intuition
$150-275k
+ Equity
Social video platform for gaming
Job no longer available
Social video platform for gaming
101-200 employees
Job no longer available
$150-275k
+ Equity
101-200 employees
Company mission
To connect people by creating memories while they are physically apart!
Role
Who you are
- The right person probably came through startups and scale-ups. You've been in the room when things broke at 2am, you've scaled databases under pressure, and you know the difference between a durable fix and a patch that buys you a week
- You’ve worked at startups and are comfortable in an environment of rapid growth where scaling up is a priority
- You have great judgment - you know the difference between a durable, sustainable fix vs. a patch that buys you a week
- You have deep, hands-on experience scaling and sharding relational databases in production environments
- You know GCP maybe a little too well: Kubernetes, VPC, IAM, Cloud Logging, and the managed services ecosystem
- You are fluent in Terraform and have owned real infrastructure-as-code at scale
- You've operated Elasticsearch in production and know how to keep a cluster healthy
- You have strong incident response instincts: you can work a P0 calmly, communicate clearly under pressure, and run a postmortem that prevents recurrence
- You’ve worked with GitHub Actions in a production CI/CD environment
- You have excellent communication skills (this is crucial!) and can both flag issues clearly and rapidly during incidents, and lead / write actionable postmortems
What the job involves
- Medal's infrastructure handles billions of clips, video ingestion pipelines, and social features at a massive scale most engineers never get to touch. We're looking for an SRE who cares deeply about reliability and scalability
- The work centers on reliability, incident response, scaling, and making sure our infrastructure keeps up with our growth. You'll own the on-call rotation, drive postmortems, and work directly with engineering teams to meet their infra needs
- Own reliability across our GCP infrastructure: Kubernetes clusters, managed services, and data pipelines, driving measurable improvements to availability and latency
- Lead incident response end-to-end: on-call rotations, runbooks, postmortems, and the follow-through that makes sure the same thing doesn't happen twice
- Architect and execute database scaling strategies (sharding, replication, query optimization, and capacity planning) across MySQL and Postgres at meaningful scale
- Partner with product engineering to translate feature requirements into infrastructure designs that hold up as we grow
- Manage and evolve our Terraform-managed GCP environment and Kubernetes cluster configurations
- Own our Elasticsearch cluster end-to-end: capacity planning, sharding strategy, index lifecycle management, version upgrades, and performance tuning at production scale
- Build and maintain observability across the stack: metrics, dashboards, alerting, and tracing
- Constantly improve CI/CD reliability and delivery pipelines across GitHub Actions
- Harden IAM, secrets management, and network segmentation as part of normal infra hygiene
Our take
Video games have become highly social experiences due to multiplayer gaming, eSports and social media, spawning a huge market for audiences who enjoy watching gaming-related video content. Gamers commonly stream games and edit the footage to produce memes and engage with friends, but this requires many software tools and a separate platform on which to share experiences.
Medal provides a social platform for gaming video clips. It allows users to record and edit footage, make gaming memes, and share content with friends from one place. While the company competes with platform giants like Twitch, it stands out by being specifically designed for gaming content. It also collects in-game data to mitigate cheating and cyberbullying, and integrates directly into any Windows or Android game.
In 2025, Medal spun out "General Intuition", and has since been hiring to both its own and the new company's team. General Intuition's mission is to build a new class of models that can perceive, predict and act in both virtual and physical environments. It is leveraging Medal's vast datasets to this end, reducing the limitations on machine intelligence by training AI on interaction and exploration rather than just written words.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
-21% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Jul 2024
$13m
LATE VC
Dec 2021
$45m
SERIES C
Total funding: $85.8m
Company HQ
Flatiron District, New York, NY
Additional info
- General Intuition is the frontier lab for acting in space and time, spun out of Medal in 2025. Find out more at www.generalintuition.com
Leadership
Iggy Harmsen
(Co-Founder & Product)Former COO/CCO/Finance for the company. Worked in CS and Marketing for Soulsplit from 2012 to 2015.
Ken Colton
(CEO)Joined the company as Lead Software Engineer in 2021, becoming CTO then President then CEO. Previously Lead Software Engineer at Gif Your Game, Technical Lead at Grubhub and CTO at Material World. Co-founded and was Front-End Lead at Twubs.
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