Lead Design Program Manager, Salesforce
UX Product Experience Metrics
$200.8-276.1k
World's leading CRM provider
Job no longer available
World's leading CRM provider
1001+ employees
Job no longer available
$200.8-276.1k
1001+ employees
Company mission
To empower companies to connect with their customers in a whole new way.
Role
Who you are
- Outstanding partnership, interpersonal, and relationship-building skills. The ability to collaborate well in a cross-functional, matrix’d management environment, and work across multiple departments and business units
- Ability to establish credibility and rapport with senior executives, and technical and non-technical team members
- Superb communication skills that shine in-person and across multiple mediums. The talent to tell a story, advocate for a project or program, and facilitate understanding to different audiences at whichever level is appropriate
- Proficient in using UX research, data analysis, and business intelligence to support findings and demonstrate impact within a UX product portfolio with data visualization and presentation
- Expertise in identifying and measuring key UX metrics, such as usability, efficiency, satisfaction, to enhance overall user experience
- Experience with data visualization tools such as BI and a strong understanding of what constitutes effective visual data dashboards, from an executive-level overview to the detailed perspective of individual product design teams
- Experience partnering directly with product management and engineering teams, with an understanding of their priorities, constraints, and how UX informs their work streams
- Strong understanding of what it takes to ship software at scale. Experience running projects using agile and/or scrum processes, and understand development team make-ups (i.e., roles, responsibilities, and how they interact)
- Ability to learn and master internal project management tools to ensure design work is properly represented and tracked, and contribute new tools and processes to make work more visible to the entire organization
- Desired Experience and Skills
Desirable
- At least 7 years experience working in enterprise software in any combination of Design, DesignOps, or PgM roles
- Proven experience in operationalizing and scaling a metrics program, with a sub-specialty on UX metrics implementation
- Demonstrated success working with globally distributed teams via in-person, virtual, and async collaboration styles
- An internal compass that points towards ethics and equality, and the conviction to speak up if we stray off-course
- Demonstrated ability to influence peers and managers, and build consensus while dealing with ambiguity
- Experience designing and thinking in systems, not just single-purpose apps
- Experience with generative AI systems and tools
- Bachelor’s Degree in a relevant field or PMP certification
What the job involves
- Salesforce is seeking a self-starting, organized, and experienced Lead Design Program Manager to join our Design Operations team where you will work alongside a talented group of design program managers that create the conditions where great design thrives
- This role will drive strategic, cross-cloud, and organization-wide initiatives, with a primary focus on the UX Product Experience Metrics Program
- As a subject matter expert in UX metrics, you will join a highly skilled team dedicated to designing, operationalizing, and scaling an enterprise-level UX success metrics program
- Join us in building a scaled UX metrics program quantifying product experience and user satisfaction ensuring UX is a positive reinforcer of Salesforce customer success, retention, and continued growth
- The ideal Lead DPM will be a relationship builder, operational driver, and executive partner with design leadership and cross-functional delivery stakeholders
- Partner with a complex matrix of leaders and functions across Salesforce including product, engineering, design systems, research and insights, data and analytics, customer success, to build alignment and drive impactful outcomes
- Build an enterprise-wide user success framework establishing KPI’s and aligning business outcomes to user goals with actionable, real-time metrics
- You will be pivotal in shaping how Salesforce defines and measures user experience
- Become a go-to expert and advocate for UX Product Experience Metrics, building enthusiasm and securing buy-in from stakeholders at all levels
- You will drive the narrative that user experience is not just a design function, but a core component of product success and business growth
- Take ownership of crafting pilot(s) that put the framework & KPIs into practice, assessing impact and refining strategies for a successful large-scale launch
- Lead the operationalization of data-driven processes to UX metrics are integrated into the product development lifecycle
- Contribute to enablement efforts that empower teams to understand usability and evaluate the impact of user experience on product success
Our take
Salesforce is a global cloud computing company, best known for its on-demand, comprehensive customer relationship management (CRM) solutions. The company was launched to mitigate the doubts that business owners felt regarding third party companies holding their data.
By providing essential, customer-oriented CRM software, Salesforce places itself at the heart of digitised businesses. Furthermore, by building out its AI capabilities, the company removes the complexity of AI, enabling any business to deliver smarter, personalised and more predictive customer experiences.
Due to the continued innovation offered by the company, over 150,000 companies, both big and small, are growing their business with Salesforce today. Despite a tumultuous 2023 filled with activist investors, a boardroom shake-up and the unprecedented step-down of Co-CEO Bret Taylor, Salesforce continues to close several acquisition deals and managed to drive up its stock value by 96% from the end of 2022 to 2023.
Steph
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
-8% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Jun 2001
$46.9m
SERIES D
Nov 1999
$13.2m
SERIES C
Total funding: $64.5m
Company benefits
- With 9 standard holidays and four floating holidays, you get a total 13 paid days off each year
Company values
- Trust - We earn the trust of our customers, employees, and extended family through transparency, security, compliance, privacy, and performance. And we deliver the industry’s most trusted infrastructure
- Customer Success - So we champion them to achieve extraordinary things. We innovate and expand our business offerings to provide all our stakeholders with new avenues to achieve ever greater success
- Innovation - Our customers’ input helps us develop products that best serve their business needs. Providing continual technology releases and new initiatives gives our customers a competitive advantage
- Equality - We believe everyone should be seen, heard, valued, and empowered to succeed. Hearing diverse perspectives fuels innovation, deepens connections between people, and makes us a better company
- Sustainability – We are committed to bringing the full power of Salesforce to accelerate the world’s journey to net zero
Company HQ
Financial District, San Francisco, CA
Articles
Leadership
Marc Benioff
(Chair & CEO)Previously Senior Vice President at Oracle Corporation for 13 years.
Parker Harris
(CTO)Previously worked as a Software Engineer for over six years. Harris also co-founded Left Coast Software.
People progressing
Joined as Recruiting Director - Futureforce University Recruiting, EMEA, and was promoted to Senior Director - EMEA & LATAM Recruiting, Futureforce after 3 years, and then again to Senior Director - Recruiting after 2 years. Now serve as COO - Employee Success EMEA.
Salary benchmarks
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Diversity, Equity & Inclusion at Salesforce
- Our goals:
- 50% of our U.S. employees will be made up of underrepresented groups (Women, Black, Latinx, Indigenous, Multiracial, LGBTQ+ employees, People with Disabilities, and Veterans) by 2023
- Double the U.S. representation of Black leaders (VP+) and increase our representation of underrepresented minority (Black, Indigenous, Latinx, and Multiracial) leaders by 50% by 2023
- 50% increase our U.S. representation of underrepresented minority (Black, Indigenous, Latinx, and Multiracial) employees by 50% by 2023
- We’ve met our representation goal nearly a full year early – today, 50.7% of our U.S. employees are members of underrepresented groups
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