Onboarding Specialist, Cloudtalk
Business calling software
Job no longer available
Business calling software
101-200 employees
Job no longer available
101-200 employees
Company mission
To help companies around the world radically expand their contact centers’ capabilities.
Role
Who you are
- Customer-first mindset – you thrive on making customers successful
- Technical aptitude – you enjoy learning about software products inside out and can guide customers in leveraging their full potential
- Industry knowledge – experience in B2B SaaS, business calling software, or cloud communication tools
- Proven experience – you’ve worked in Customer Success or Onboarding in a SaaS company
- Familiarity with customer tools – experience using Zendesk, Custify, Planhat, Velaris, or HubSpot is a plus
- Language skills – fluency in English is a must, Spanish is a big plus
What the job involves
- As an Onboarding Specialist, you’ll empower some of the hundreds of customers that join us every month to make the most of CloudTalk. You'll drive engagement, maximize adoption, and ensure long-term customer success, ultimately leading to seamless renewals and expansion opportunities
- This role is perfect for an enthusiastic, customer-focused professional who thrives in high-velocity B2B SaaS and has a passion for solving technical roadblocks before they arise. If you’re looking to make a tangible impact in a fast-growing AI-powered SaaS company, this is the challenge for you
- Own the beginning of the customer journey – onboarding is the most important part of the customer's success, ensuring they see maximum value from CloudTalk from the get-go
- Be a trusted product expert – guide clients through best practices and help customers leverage advanced features
- Drive revenue retention & expansion – proactively identify opportunities for longer commitments, upsells and higher-tier plan advocacy
Application process
- 1️⃣ Intro Call – Meet our Talent Acquisition Team
- 2️⃣ Interview with – Head of Customer Success
- 3️⃣ Case Study Presentation – Show us your skills
- 4️⃣ Culture Bar Raiser Call with our VP of Customer Experience
- 🎯 Offer!
Our take
Solvakian startup CloudTalk was founded in 2018 to provide cloud telephone services to call centers. Its ‘virtual phone suite’ is designed to encompass all the needs of a growing business, and integrates CRMs and support tools, saving customers valuable time.
What makes the company stand out is the fact that it has created its own infrastructure rather than relying on third-party vendors. Its offering has been well-received, and CloudTalk has capitalised on the changing communication needs of businesses in the last few years as it utilises funds to both develop its software's impact on the business communication market and achieve financial growth.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 3 rounds)
Jan 2024
$23.2m
SERIES B
Feb 2021
$7m
SERIES A
Total funding: $31.7m
Company benefits
- Unlimited Paid Time off
- Work fully remote
- Flexible working hours
- Referral bonus
- Quarterly bonuses depending on the performance of the company
Company HQ
SoHo, New York, NY
Leadership
Martin Malych
(Co-Founder & CEO)Previously Technology Leader and Managing Partner at Adbee digital, and Digital Head Developer at Elite Solutions/VML Slovakia.
Viktor Vanek
(Co-Founder)Previously a System Administrator at Elite Solutions, and a System specialist at GSM-R Network.
Salary benchmarks
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