Onboarding Consultant, Cloudtalk

Spanish Speaker

Salary not provided

Hubspot

Zendesk

Junior and Mid level

Toronto

3+ days a week in office

AI Business calling software

Open for applications

AI Business calling software

201-500 employees

B2BSaaSTelecommunicationsCloud ComputingSales

Open for applications

Salary not provided

Hubspot

Zendesk

Junior and Mid level

Toronto

3+ days a week in office

201-500 employees

B2BSaaSTelecommunicationsCloud ComputingSales

Company mission

To help companies around the world radically expand their contact centers’ capabilities.

Job

Company

Role

Who you are

Customer-first mindset – you thrive on making customers successful
Technical aptitude – you enjoy learning about software products inside out and can guide customers in leveraging their full potential
Industry knowledge – experience in B2B SaaS, business calling software, or cloud communication tools
Proven experience – you’ve worked in Customer Success or Onboarding in a SaaS company
Familiarity with customer tools – experience using Zendesk, Custify, Planhat, Velaris, or HubSpot is a plus
Language skills – business fluency in English and Spanish

What the job involves

As an Onboarding Specialist, you’ll empower some of the hundreds of customers that join us every month to make the most of CloudTalk. You'll drive engagement, maximize adoption, and ensure long-term customer success, ultimately leading to seamless renewals and expansion opportunities
This role is perfect for an enthusiastic, customer-focused professional who thrives in high-velocity B2B SaaS and has a passion for solving technical roadblocks before they arise. If you’re looking to make a tangible impact in a fast-growing AI-powered SaaS company, this is the challenge for you
Own the beginning of the customer journey – onboarding is the most important part of the customer's success, ensuring they see maximum value from CloudTalk from the get-go
Be a trusted product expert – guide clients through best practices and help customers leverage advanced features
Drive revenue retention & expansion – proactively identify opportunities for longer commitments, upsells and higher-tier plan advocacy

Application process

1️⃣ Intro Call – Meet our Talent Acquisition Team
2️⃣ Interview with Tomas
3️⃣ Case Study Presentation – Show us your skills
4️⃣ Culture Bar Raiser Call

Our take

Solvakian startup CloudTalk was founded in 2018 to provide cloud telephone services to call centers. Its ‘virtual phone suite’ is designed to encompass all the needs of a growing business, and integrates CRMs and support tools, saving customers valuable time.

What makes the company stand out is the fact that it has created its own infrastructure rather than relying on third-party vendors. Its offering has been well-received, and CloudTalk has capitalised on the changing communication needs of businesses in the last few years as it utilises funds to both develop its software's impact on the business communication market and achieve financial growth.

Kirsty

Company Specialist at Welcome to the Jungle

Insights

Glassdoor (3.9)

Trustpilot (4)

Company

Funding (last 2 of 3 rounds)

Jan 2024

$23.3m

SERIES B

Feb 2021

$7m

SERIES A

Total funding: $31.9m

Company HQ

Yonge-Bay Corridor, Toronto, ON

Leadership

Martin Malych

(Co-Founder & CEO)

Previously Technology Leader and Managing Partner at Adbee digital, and Digital Head Developer at Elite Solutions/VML Slovakia.

Viktor Vanek

(Co-Founder)

Previously a System Administrator at Elite Solutions, and a System specialist at GSM-R Network.

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