Principle Product Manager, ServiceNow

Field Service Management

$163.6-286.3k

+ Equity (when applicable) + Variable/incentive compensation. Salary is benchmarked based on US rates and may vary depending on the location

Senior and Expert level

San Francisco Bay Area

Remote from Canada, US

Cloud-based digital workflows for enterprises

Be an early applicant

Cloud-based digital workflows for enterprises

1001+ employees

B2BEnterpriseInternal toolsProductivitySaaSCloud Computing

Be an early applicant

$163.6-286.3k

+ Equity (when applicable) + Variable/incentive compensation. Salary is benchmarked based on US rates and may vary depending on the location

Senior and Expert level

San Francisco Bay Area

Remote from Canada, US

1001+ employees

B2BEnterpriseInternal toolsProductivitySaaSCloud Computing

Company mission

To transform IT to revolutionise the enterprise.

Job

Company

Role

Who you are

Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry
8+ years of Product Management or related experience in the Field Services Management domain is a must
Experience in Solution Consulting/Solution Architecture/Enterprise Architecture functions are a plus
Very strong written and oral communication skills
Strong bias towards action, being hands-on with product, and a sense of urgency to “win” in the market
Excellent people and management skills to interact with customers, executive staff, colleagues and cross-functional teams, and third parties

What the job involves

This position reports to: GM, Field Service Management
Outbound Product Managers are key to help us scale as we continue to be one of the fastest-growing business units at ServiceNow
Outbound Product Managers combine a deep understanding of product capabilities, and market and competitive dynamics, with a passion to inform roadmap and help our GTM, partner and customer ecosystem understand the value delivered
Create high-quality enablement content that describes the value of the product innovation with a focus on Field Service Management solution
Develop a deep understanding of and document, customer use cases and success outcomes to influence the product roadmaps
Develop best practices assets including early product demos to drive product adoption by customers and partners
Become a trusted resource to promote the FSM product vision with industry influencers, strategic partners and analyst firms
Work in close coordination with Inbound Product Management, Product Marketing, Product Success and Technical Alliances to define product strategy, release themes, go-to-market and customer adoption plans
Lead cross-functional teams to accomplish our goals

Our take

ServiceNow provides cloud-based solutions that define, structure, manage, and automate services for enterprise operations, transforming old, manual ways of working into modern digital workflows. The company was founded in 2004 with a vision to build a cloud-based platform that would enable regular people to route work effectively through the enterprise.

Much as Salesforce enables a company to manage its external clients by keeping a record of all contacts and interactions, ServiceNow promises an internal system to meet the needs of employees. It has succeeded in claiming half the market, setting itself apart from legacy IT service-management software players like BMC Software, Hewlett Packard Enterprise, Cherwell Software and CA Technologies.

The company's success comes from two product traits: simplicity and customisability. ServiceNow's IT tools don't require the IT department to set them up. Once running, they offer a single collection centre for requests, data points and checklists, all of which can in turn be analysed by algorithms to predict needs, flag concerns and measure efficiency.

The company has more than 7500 customers, including 80% of the Fortune 500 list of the United States' largest corporations. ServiceNow now looks to increase its revenue threefold in upcoming years and has entered into a 5-year partnership plan with Visa, beginning with the launch of a Visa-integrated dispute resolution solution for issuers. The company is prioritising organic growth over mergers and acquisitions, with a target revenue of $15 billion, something which its Visa partnership will no doubt aid in achieving.

Freddie

Company Specialist at Welcome to the Jungle

Insights

Top investors

16% employee growth in 12 months

Glassdoor (4.4)

Trustpilot (2.1)

Company

Funding (last 2 of 6 rounds)

Mar 2012

$11m

GROWTH EQUITY VC

Feb 2012

$17.9m

GROWTH EQUITY VC

Total funding: $83.8m

Company benefits

Commuter benefits
Annual learning stipends
Work from home opportunities
Generous family leave
Matched donations
Flexible PTO
401(k) matching
Paid volunteer time

Company HQ

Santa Clara, CA

Leadership

Fred Luddy

(Chairman Of The Board)

Previously Software Developer at Amdahl Corporation for 4 years and CTO at Peregrine Systems for 13 years.

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