Product Operations Program Manager, Instructure
$100-150k
Dynamic learning management platform
Posted today
Dynamic learning management platform
1001+ employees
Posted today
$100-150k
1001+ employees
Company mission
To elevate student success, amplify the power of teaching, and inspire everyone to learn together.
Role
Who you are
- 3+ years of experience in program management, product operations, or customer insights programs
- Strong background in process development, project execution, and cross-functional collaboration
- Experience managing customer-facing initiatives, product feedback loops, and scaling operational processes
- Ability to translate customer insights into actionable program improvements
- Proven ability to manage multiple stakeholders, facilitate decision-making, and drive alignment
- Experience working in tech, SaaS, or EdTech environments is preferred
- Strong analytical and reporting skills; experience with OKRs, KPIs, and program dashboards is a plus
- Excellent communication and stakeholder management skills
What the job involves
- We are seeking a Program Manager to lead the execution of our Customer Connectivity Program, ensuring seamless alignment between our product development lifecycle and customer feedback mechanisms
- This role is responsible for operationalizing key program initiatives, managing cross-functional collaboration, and ensuring that customer insights drive meaningful impact on our product strategy
- Own and execute the Customer Connectivity Program, ensuring alignment with strategic goals and company priorities
- Establish and manage scalable cross-functional processes that enhance how we collect, analyze, and act on customer feedback
- Track and report on program key results (KRs), success metrics, and initiative progress, ensuring accountability across teams
- Collaborate with Product, UX, Engineering, and Customer teams to operationalize and improve initiatives such as:
- Customer Discovery Sessions (CDS)
- Public Roadmap Transparency & Change Management
- Early Adopter Programs & Experimentation Governance
- User Feedback Management & Exception Handling
- Drive the continuous improvement of program tenets, ensuring processes remain transparent, scalable, iterative, realistic, and balanced
- Support the implementation of tools (e.g., Pendo, Gainsight) to improve feedback loops and increase efficiency in customer engagement
- Lead cross-functional initiative groups, providing guidance and structure to ensure successful execution
- Identify risks, propose solutions, and remove blockers to drive program success
Our take
Instructure is an education technology company, creator of the Canvas Learning Management Platform that allows schools to build the digital learning environment that meets the unique challenges faced by their institution. The platform simplifies teaching, elevates learning, and eliminates the headaches of supporting and growing traditional learning technologies.
The Canvas platform has grown to become a key part of a large number of educational institutions, from pre-school to higher education and beyond. Much of Instructure's workforce is dedicated to R&D, which is unusual for a company of their size, and shows their focus on innovating.
Founded back in 2008, the company has claimed numerous successes, including going international and hitting the $1 billion market cap. It has made a number of acquisitions, most recently of Concentric Sky and LearnPlatform. The former saw Instructure incorporate Sky's "Badgr" into its ecosystem as "Canvas Badges", whereas the latter adds evidence-based insights to the platform - both cementing its commitment to building the education industry's most integrated teaching and learning platform to support lifelong learning.
Instructure was itself acquired in 2024 by KKR, which will support a broad-based equity ownership program for Instructure employees. This strategy is based on a strategy of employee ownership as a cause of stronger companies. The move is a promising one considering KKRs track record of acquired companies, but time will tell how Intructure fares.
Freddie
Company Specialist at Welcome to the Jungle
Insights
3% employee growth in 12 months
Company
Funding (2 rounds)
Jun 2016
$4m
SERIES A
Aug 2015
$1.5m
CONVERTIBLE
Total funding: $5.5m
Company benefits
- Equity and 401k
- Medical, dental, disability, and life insurance
- HSA program, vision, voluntary life, and AD&D
- Tuition reimbursement
- Work-from-home flexibility and flex time off
- Gym club reimbursements and rewards-based fitness tracking
- Professional learning and career development opportunities, including Basecamp Employee Development Week!
- An innovative community of passionate educators and learners
Company values
- Openness - We’re open to new people, new ideas, and new opportunities. We strive to be collaborative in our projects, transparent about our intentions, and curious about how things work and how to make them better. Open minds open doors
- Relationships - We're all about building meaningful relationships based on trust, respect, and mutual success, whether they're peer-peer, teacher-student, manager-employee, or company-customer. People come first
- Equality - We aspire to offer an inclusive and welcoming culture, and we believe people deserve equal access to opportunities and resources. You can't have equality without equity
- Ownership - We're all accountable for excellence in our work and our actions, and we stand behind our products and services. Say. Do. Repeat
- Simplicity - Our software makes lifelong learning easier. We strive for clarity and ease of use across the board, from product design to communication to customer experience. Simpler is smarter
Company HQ
Cottonwood Heights, UT
Articles
Leadership
Steve Daly
(CEO, not founder)They have a BS in Mechanical Engineering and a MBA in Strategy and Finance with more than 20 years experience in hardware and software industries.
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