Customer Success Manager, Lithic
$130k
OTE
Plus equity
Payment card issuing platform for developers
Open for applications
Payment card issuing platform for developers
101-200 employees
Open for applications
$130k
OTE
Plus equity
101-200 employees
Company mission
Lithic's mission is to build the best payments software to make paying online simply better.
Role
Who you are
- 3+ years of client-facing experience, ideally in a high-growth environment
- Successful track record of owning and growing accounts
- Extreme problem-solving orientation
- Strong communication and consultative skills
- Project management skills and ability to manage multiple customers and priorities
- Curiosity and eagerness to synthesize complex information
- Ability to partner with P&E teams to design and implement more self-service capabilities
- Payments/Fintech industry experience
- Technical aptitude a plus (familiarity with SQL, data analysis, and APIs)
What the job involves
- Lithic is hiring a Senior Customer Success Manager to help our customers build and scale card programs on the Lithic platform.
- You will be our customers' primary point of contact, working with key stakeholders (ranging from developers to founders and executives) on scaling, strategy, and product expansion
- Own the overall relationship and account strategy for a portfolio of enterprise customers
- Gain a deep understanding of your customers’ business goals by building trust and creating meaningful relationships among key stakeholders
- Identify and execute opportunities for revenue expansion, upsell, and cross-sell with accounts
- Maintain active relationships with customers, including proactively resolving business and technical issues and serving as an internal advocate
- Work cross-functionally within Lithic to continuously improve our product, customer experience, and internal processes (Product, Engineering, Support, Operations, Partnerships, Finance, Legal, etc)
- Conduct business reviews with customers to assess customer health and happiness, review performance, evaluate their needs, and present new product features and growth opportunities
- Key success metrics are revenue growth, customer satisfaction, and retention
Our take
Lithic has developed a fast and simple card-issuing API that allows developers to create and monitor payment cards - physical and virtual - and the transactions that take place on them. Its expanding list of use cases includes on-demand services, vertical SaaS, and alternative lending, meaning its product spans a promising and exciting remit of growing sectors.
Lithic began as Privacy.com, helping customers keep their transactions private and secure through generating disposable, virtual payment card numbers. The significant uptake prompted a pivot of service to corporate customers and the card-issuing API (although Privacy.com continues as a subsidiary), and this savvy strategy has seen notable success as the appetite for fintech solutions continues to grow.
The company has raised impressive rounds of funding to continue developing its platform and its B2B direction. It will need this to keep its edge over larger competitors like Galileo and Marqueta - that is, to maintain its more modern infrastructure, and therefore its appealingly agile functionality for its early-stage startup customers.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Employee endorsements
Autonomy
""Autonomy" & "Trust" go hand-in-hand. What I've really enjoyed is how instead of having to "do your time", you step in from day one with the ability..."
Funding (last 2 of 7 rounds)
Jul 2021
$60m
SERIES C
May 2021
$43m
SERIES B
Total funding: $163.4m
Company benefits
- Health, vision, and dental insurance
- Flexible PTO
- 401(k) match
- Equity
- Remote-friendly
- 12 weeks of paid family leave
Company values
- Be a good neighbor
- Build a great neighborhood
- Ask why, learn why
- Empower others
- Think like an owner
- Do the thing
Company HQ
Lower Manhattan, New York, NY
Articles
Leadership
Bo Jiang
(CEO)Previous Research Assistant at MIT Media Lab and Engineer at Hatch Labs.
Jason Kruse
(CTO)Experience as a Software Development Intern at IBM and then became a Software Engineer at Expensify.
David Nichols
(Head of Design)Extensive experience in design, most recently working as a Designer for Rabbit & Hare and then Product Designer for Palantir Technologies.
Salary benchmarks
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