Senior Account Manager, Morning Consult
SaaS
$107.5-174.9k
+ Variable Compensation + Equity Grant
More information about location
Decision intelligence
Open for applications
Decision intelligence
201-500 employees
Open for applications
$107.5-174.9k
+ Variable Compensation + Equity Grant
More information about location
201-500 employees
Company mission
To improve how global business, financial, and government leaders make decisions.
Role
Who you are
- You’re motivated by your own success, your team’s success and by building long-term relationships with clients
- You’re curious about different verticals and will ask questions to help uncover nuanced business needs
- You’re open to feedback because you know it accelerates your (and our!) growth
- You enjoy collaborating with internal partners
- Bachelor’s degree or the equivalent combination of education and experience
- 7+ years of progressive experience in account management, sales, or contract renewal management - preferably in the SaaS or technology industry
- Experience managing midmarket and enterprise-level accounts and related strategy
- Proven track record of meeting or exceeding renewal revenue targets (NRR) in a B2B environment
- Strong communication, negotiation, and interpersonal skills - with the ability to build rapport and influence decision-makers at all levels
- Excellent organizational skills, territory management, and attention to detail - with the ability to manage multiple accounts and priorities simultaneously
- Experience working with CRM software (bonus points for Salesforce CPQ!)
- Self-motivated and results-oriented, with a passion for delivering exceptional customer experiences and driving business growth
- Willing to take feedback, learn and grow; an ethos of continuous self-improvement
- We view the above section as a guide, not a checklist. Research shows that underrepresented/marginalized groups are less likely to apply for a job if they feel that they don’t meet 100% of the qualifications
What the job involves
- We are seeking an experienced and talented Senior Account Manager to join our commercial team
- As a Senior Account Manager, you will play a crucial role in retaining and growing our existing client base by building strong relationships with them (and internal partners), understanding their business needs and facilitating contract renewals and upsell opportunities
- This is the first team of its kind at Morning Consult, so you’ll work closely with our Director of Account Management to ensure efficient renewal pipeline management, accurate forecasting, risk mitigation and overall success of your territory
- You will play a vital part in setting the standard at which this new team operates and directly contribute to the overall retention and growth of our business
- You will manage a portfolio of midmarket and enterprise accounts and build collaborative partnerships with our Customer Success Managers, who are product experts focused on increasing client engagement, value and satisfaction
- As you familiarize yourself with our clients, you’ll identify ideal profiles for upselling and cross-selling across your territory
- Working directly with major Fortune 500 brands as a strategic partner, you will contribute to business outcomes that have a wide-reaching impact
- You will be an ambassador for Morning Consult, living our values and executing our mission by helping improve how global business, financial and government leaders make decisions
- The Account Management team is the newest addition to the Commercial Division at Morning Consult
- Sr. Account Managers are experts in the Morning Consult Intelligence products
- They partner closely with Customer Success Managers, who support clients with their product expertise to achieve critical business needs and goals
- Our team mission is to drive customer engagement, retention and revenue expansion by helping clients best leverage their subscriptions to Morning Consult’s syndicated solutions
- Proactively managing a portfolio of midmarket and enterprise client accounts to drive renewals and upsells
- Developing strong relationships with stakeholders within client organizations to understand their business needs, use cases and satisfaction with our products
- Acting as the primary point of contact for clients throughout the contract renewal process, addressing any concerns or issues and providing solutions that yield on-time renewals
- Preparing and delivering renewal proposals, contracts and presentations to clients, highlighting the value of our solutions and leading all pricing and negotiation discussions
- Collaborating closely with Customer Success, Sales, Product, BizOps, Legal and Finance teams to identify/close upsell opportunities within existing accounts
- Utilizing CRM software to track customer interactions, forecast renewals and maintain accurate account/opportunity records
- Monitoring customer usage and engagement metrics in partnership with assigned CSMs to identify potential risks and opportunities for proactive intervention
- Staying informed about industry trends, competitive landscape and commercial best practices to continuously improve our renewal processes and client experience
- Performing such other tasks and duties as may be required or assigned from time to time in the Company’s discretion
Our take
What began as a single poll looking at the American youth has become one of the fastest growing technology companies in North America, as previously classified by Deloitte. Morning Consult is a global decision intelligence company that specialises in online survey research technology.
It has become a first port of call for many industry leaders who want access to its technology that offers insights, news, and analysis at speed and scale. This position is down to the company’s access to over 100 million people globally, generating tens of thousands of daily interviews. Morning Consult's impressive client base represents more than half of the Fortune 500, including many companies that feature in the Top 10 in their respective fields.
Unlocking unicorn status in 2021, this new status and capital will see its development of additional AI applications whilst continuing to grow its global data collection infrastructure. Despite a round of layoffs in 2024 undertaken to aid profitability and product development, the company will maintain its top-tier seat within the rapidly-growing decision intelligence market.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 3 rounds)
Jun 2021
$60m
SERIES B
May 2020
$31m
SERIES A
Total funding: $91.1m
Company benefits
- 401(k): 5% Employer Match; Immediate Vesting.
- Health, Dental & Vision: PPO & HSA Options; Cost-free Dental.
- Flexible Vacation: Take What You Need; 16 Company Holidays.
- Caregiver Leave: 12 Weeks Fully Paid; UrbanSitter Partnership.
- Lifestyle Spending Account: $50 per month.
- Phone Reimbursement: $80 per month.
Company HQ
Penn Quarter, Washington, DC
Leadership
Alexander Dulin
(Co-Founder & CTO)Received a Bachelor of Arts in Political Science from University of Rochester before founding Morning Consult.
Kyle Dropp
(Co-Founder & President)Previously served as an Assistant Polling Analyst for The Washington Post. Has experience as a Researcher for Princeton University, Harvard Election Data Archive and Stanford Spatial Social Science Lab, before spending nearly 5 years as Assistant Professor of Government for Dartmouth College.
Max Courtney
(Co-Founder & Chief Commercial Officer)Prior to serving as CCO, acted as Director of Business Development and later as Chief Revenue Officer for Morning Consult.
Michael Ramlet
(Co-Founder & CEO)Previously served as the Principal of Purple Strategies. Continues to be a Member of The Economic Club of Washington, Page Society , and The Economic Club of Chicago, whilst sits on the Board of Advisors for the University of Minnesota.
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