Implementation Consultant, Ada

• 3+ years of experience in implementation consulting, professional services, or a related field, preferably within a SaaS environment
• Strong technical aptitude, with working knowledge of APIs, the ability to troubleshoot data flows, and communicate effectively across technical and non-technical stakeholders
• Solid understanding of SaaS ecosystems, with experience integrating tools like Shopify, Salesforce, Zendesk, or HubSpot into client environments
• Excellent communication and relationship-building skills, with the ability to explain technical concepts to non-technical audiences and influence VP-level stakeholders
• Strong understanding of logic-based workflows, with the ability to confidently design and troubleshoot decision trees, conditional logic, and automation flows
• Comfort operating in ambiguity, solving complex problems, and staying on track amidst shifting priorities
• A curious and resilient mindset, with a bias for action and a passion for continuous learning, iteration, and driving progress

Desirable

• As an Implementation Consultant (internally known as Professional Services Consultant), you will lead enterprise customers through the entire onboarding and implementation journey—starting post-sale and ending with a successful launch
• You will serve as both a technical partner and strategic advisor to clients, helping them design scalable solutions, integrate Ada’s platform into their ecosystem, and realize value quickly
• Your work will involve building logic-based workflows, configuring Generative AI, implementing integrations, and enabling clients to confidently manage the platform post-launch
• You’ll also collaborate cross-functionally with teams across Sales, Technical Services, Product, and Engineering to align on requirements, remove blockers, and ensure each project is delivered smoothly
• Implementation projects involve deploying Ada across messaging, email, and voice channels, and are tailored to align with each client’s infrastructure and strategic priorities
• Own the end-to-end delivery of client implementations, from kickoff through go-live, ensuring launches are timely, high-quality, and aligned with client objectives
• Collaborate with clients to understand their goals and technical environment, translating these into actionable implementation plans and tailored automation solutions
• Provide strategic guidance and best practices on how to leverage Ada, helping clients design scalable user journeys and automation strategies that support their long-term goals
• Design and configure logic-based workflows within Ada’s platform, including the implementation of Generative AI experiences tailored to each client’s business objectives and automation strategy
• Implement integrations with client systems, such as CRMs (e.g., Salesforce), eCommerce platforms (e.g., Shopify), authentication providers (e.g., Okta), and custom APIs, to enable automation, personalization, and reporting
• Test and refine GenAI responses through iterative adjustments, ensuring response quality, consistency, and alignment with project goals
• Coordinate with client stakeholders and internal teams, managing project milestones, proactively addressing blockers, and ensuring a seamless implementation experience
• Provide training and supporting documentation to equip clients for successful adoption and long-term management of the Ada platform
• Collaborate with Product and Engineering teams, sharing insights from implementations to identify areas for improvement and help shape product direction based on client needs

• This position is part of a continuous hiring initiative. We hire for this role on an ongoing basis and welcome applicants at anytime